Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

November 4, 2024

Excellent Excellent customer service. The Best I've ever experienced:-)

IYLIA
United States
10 days using the app
Omnisend replied November 6, 2024

Wow, double ‘Excellent’, we’re feeling extra proud! 😊 Thanks for the kind words, and we’re so glad our customer service made such an impression. We’ll keep aiming for the best!

July 26, 2024

Omni send is truly the best email workflow platform and has helped my business grow to new heights.

The support is incredible, I was guided by Kayque on how to set up exactly what I needed for an email sales campaign workflow within an hour and now I have sales rolling in like crazy.

Thank you.

Aega
South Africa
6 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Omnisend has been instrumental in growing your business and that you've found our platform to be the best for your email workflow needs. It's great to know that Kayque provided exceptional support and helped you set up your email sales campaign workflow efficiently. We're delighted that your sales are flourishing, and we appreciate your acknowledgment.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help and ensure your continued success!

September 6, 2024

I just started using. I am hoping to expand my contacts.

I inadvertently used the wrong email when purchasing and Maria straighten it all out for me.

I appreciate their quick response and help.

Lux and Luv
United States
2 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for sharing your initial experience with us! We're glad to hear that Maria was able to quickly assist you in resolving the email issue with your purchase. We're here to support you as you expand your contacts and make the most of our platform.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're committed to helping you succeed!

October 23, 2024

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.

Ama Spring
Spain
2 days using the app
Omnisend replied October 24, 2024

Thank you for the kind words! We’re glad to hear that Kayque was quick to help you out, like a coffee on a Monday morning, sometimes you just need that boost! If you need anything else, feel free to reach out—we’re always here to help! 😊

July 24, 2024

I am using Omnisend since around 4 months now and I can only highly recommend it.
I find the user interface very friendly and intuitive.
Very important for me is a complete and up-to-date documentation, which is also easily searchable - these are all qualities of the excellent knowledge base / help center of Omnisend.
I find the pricing absolutely fair for the value Omnisend provides.

I had to contact support only 1 time so far and they were very fast to answer and extremely helpful, providing a solution to the issue very fast. Thank you Kayque and Dilara for your prompts replies and help!

Rio Martina
Germany
4 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that you've had a positive experience with Omnisend over the past four months and appreciate the user-friendly interface and comprehensive documentation. It's great to know that our pricing feels fair for the value provided and that our support team, including Kayque and Dilara, was quick and helpful when needed. We're here to continue providing excellent service, so if you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Omnisend!

August 6, 2024

I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.

Charmed Aroma
Canada
12 months using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

August 8, 2024

The customer service is fantastic and I have a free plan! Mariia was very kind and efficient. Thanks again Mariia.

Kiss Me Zombie
France
10 months using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service, and we're glad Mariia could assist you efficiently.

If you need any more help, don't hesitate to reach out!

November 3, 2024

Maria communicated really well and was very helpful, Appreciate her efforts

Skueezy
Pakistan
1 day using the app
Omnisend replied November 5, 2024

Thanks for the kind words! Maria’s effort to make things smooth and easy is truly appreciated, and we love seeing that recognized. She’ll be thrilled to hear your feedback!

December 17, 2024

Good Customer Service . So far so Good

Lovful
United States
2 months using the app
Omnisend replied December 19, 2024

We appreciate your feedback! Here’s to turning ‘so far so good’ into ‘always amazing’! 🤩

August 25, 2024

I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!

BAESKIN
United States
8 days using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful. We're excited to be a part of your journey and look forward to supporting your business growth.

If you need any assistance or have further questions as you explore more features, we're always here to help!