Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

August 1, 2024

Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.

Flying Apple Vintage
United States
Over 1 year using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. ...

October 17, 2024

Thanks Chaymae for her help and kindness!

Aliving Home
United States
4 months using the app
Omnisend replied October 18, 2024

Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

September 3, 2024

Best customer support, great value email marketing app

Elite GPS
Australia
4 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to ...

August 7, 2024

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second ♥️ best email marketing provider ever!

mishmish swimwear
Italy
Over 4 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification.

We're proud to be your ...

July 24, 2024

Definitely recommend.
We have been using Omnisend for almost 3 years and love it. They have continued to make improvements and their support is quick, helpful and human rather than bot. Most recently Maria helped us work through an issue.

Hacea Coffee Source
United States
Over 3 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review and recommendation! We're delighted to hear that you've been satisfied with Omnisend for nearly three years and appreciate our ...

November 4, 2024

super appli.
Le service chat, avec Chaymae, est tres reactif et d'une grande aide.

AURORAE SHOP
France
4 days using the app
Omnisend replied November 6, 2024

Merci beaucoup! We’re so happy to hear that Chaymae’s chat support made a difference. Quick and helpful service is what we aim for, glad we could assist!

September 2, 2024

Omnisend is making sales from day 1 and their support was very quick and helpful.

Unison Goodies
Romania
25 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and ...

November 1, 2024

Omnisend has been so easy to set up. When i encountered challenges with updating my DNS, Chaymae was a huge help!

Tris and Rue
United States
About 3 hours using the app
Omnisend replied November 4, 2024

Thanks for the shout-out! We’re glad Chaymae was there to guide you through and make the setup easy. Remember, we’re here whenever you need us, ready to tackle any tech twist ...

July 23, 2024

I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!

CocoAlexandra
Hong Kong SAR
About 4 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that Baarath was super responsive and helpful in resolving your issue with the automation email. We're committed ...

August 27, 2024

Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.

PunLord
United States
1 day using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing ...