Reviews (2,861)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing ...

July 24, 2024

While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!

Heavenly London
United Kingdom
Over 5 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It' ...

June 9, 2025

facile à utiliser et de super template

Morgane Binet - Ebéniste, créatrice de luminaires, meubles et objets
France
About 1 month using the app
Omnisend replied June 11, 2025

Merci pour votre avis! Easy-to-use tools and great templates? Sounds like we’re on the right track. Thanks for being with us!

April 8, 2025

Dejo una segunda reseña, la verdad que el equipo de soporte de Omnisend es muy bueno
Siempre atentos a lo que se necesite y rápido
Te arman soluciones a medida, la verdad muy recomendable

MOLA VARIEDADES
Uruguay
18 days using the app
Omnisend replied April 10, 2025

¡Muchísimas gracias por tomarte el tiempo de dejar una segunda reseña!
We’re doing a happy dance over here (again)! It means the world to us that you took the time to share ...

August 31, 2024

Customer service is prompt and thorough. I worked with Saleh who dug into my issue and helped me to resolve within a relatively short time. Tutorials are excellent as well for new users.

LINEN & SAND
United States
Almost 4 years using the app
Omnisend replied September 2, 2024

Hello there,

Thank you for your review! We're pleased to hear that Saleh provided prompt and thorough service, helping you resolve your issue quickly. It's great to know ...

April 28, 2025

Spend the money, it's worth it!!! Omnisend with the addtion to CHATGPT have been a timesaver.

Pine & Moss
United States
About 1 month using the app
Omnisend replied April 30, 2025

Now that’s a headline we love to see — thank you! 🙌
We're so glad Omnisend (with a little help from ChatGPT!) has saved you time and been worth the investment. That’s exactly ...

August 30, 2024

Baarath and Johnny on the support team were able to help me set up what could be a very nightmareish backend domain configuration in e-mail marketing in a very smooth and quick process to my surprise. As a designer I didn't think this would be easy but so far I'm happy with the results.

Volos
United States
About 1 year using the app
Omnisend replied September 2, 2024

Hello there,

Thank you for your review! We're delighted to hear that Baarath and Johnny from our support team made the setup of your backend domain configuration smooth and ...

January 16, 2025

Très bonne application le forfait gratuit est très suffisant pour un début.
Le support est très réactif et d’une bonne aide. Mariia m’a aidé très rapidement et très précisément concernant une question que j’avais! En tant que commerçant la rapidité de prise en charge est primordial

JULYAN JEWELRY
France
3 months using the app
Omnisend replied January 20, 2025

Merci beaucoup pour votre retour incroyable! 😊 We’re thrilled to hear that you’re finding the free plan perfect for starting out and that Mariia could provide such quick and ...

January 28, 2025

Maria was very helpful in explaining automations and how it works helping with the setup.

BoostOral
Malaysia
5 months using the app
Omnisend replied January 30, 2025

Automations can be tricky, but not with Maria on your side! 🚀 We're happy to hear she made everything clear and easy. If you ever need more tips or tweaks, we're just a ...

November 5, 2024

The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA !

Bohowadu
Belgium
7 months using the app
Omnisend replied November 7, 2024

Thanks for the shout-out! Maria’s step-by-step guide is pretty much a VIP tour of Omnisend. We're thrilled you're ready to dive into all the features – just don’t blame us if ...

August 9, 2024

We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.

Sila resolved my issue in a matter of minutes and guided me through the resolution.

The Orry Mill
United Kingdom
About 5 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use ...