Reviews (6,031)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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I have been using Omnisend for a while for email marketing and cart recovery. Reliable app. Customer service is top class; specially Nikola from Omnisend followed up timely with a solution when I was facing a campaign issue with tight schedule.
They charged us without our approval and refused to refund us. when we asked for refund they refused to process it Big scam
Support team only promote the scam strategy of these thieve !!!
Hello and thank you for your feedback!
Transparency and customer experience are two of the most important things to us at Omnisend. Our customer service representative has already contacted you with additional information about the refund that was issued to you.
If you have any further questions, please contact our support team at any time!
I really like this app. There are a few more improvements I'd like to see (the ability to sort subscribers by clicking on the headers) but I already like it better than mail chimp!
i've started my first email campaign so fingers crossed. directions were detailed and easy to follow. i'm not too happy with the options available for the email logo. my logo looks huge and with the title of the business and subtitle it just looks weird. i'd like more placement, appearance, and size options.
Hi, thank you for your honest feedback, glad your first campaign went smoothly! We will pass your feedback to our product team, meanwhile, the best solution for the logo would be to resize it in Paint or any other image editor and add the resized logo to Omnisend.
The application has been very helpful since I have been using it. The emails and forms are very appealing to the eye. I will say that I'm not very technically inclined so the maneuvering of the different functions are not so easy for me. However, the customer service has been exceptional. I say this because I noticed my email was captured incorrectly, but did not know how to correct it. Diego from customer service reached out to me as he noticed it was incorrect as well. Then he had someone reach out to me who could fix the problem. This was pleasantly surprising to me and solidified my confidence in the app. I highly recommend using this Omnisend, especially if you may need help along the way.
I love this app! The quality of the Newsletter was excellent. I am a new e-commerce proprietor and was pleased with the ease of use and professional appearance of the product.
An absolute dream to work with, so intuitive and easy to use- plus some lovely design features. Good riddance Mailchimp!
Hi - I am a newbie to an online business and probably asked a lot of dumb questions but everyone was very helpful. A big thanks to Kristina for checking out my forms and automations.
Very impressive app, after installing this app our email marketing became so easy and efficient. We use only this app now at our store: www.bluegreenplus.com
I've had Omnisend for almost a year now and for all the features that this app offers and how it is sales based; they simply can't be beat. The interface is clean and simple, the features are useful and plenty, support is attentive.