Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

Edited January 7, 2019

I've had Omnisend for almost a year now and for all the features that this app offers and how it is sales based; they simply can't be beat. The interface is clean and simple, the features are useful and plenty, support is attentive.

The Basic Point
United States
Over 1 year using the app
Edited May 23, 2018

Only just installed this but the ease of use is quality and the way the app works is amazing cant wait to see how it helps grow my store.

Mon Tresor Paris
United Kingdom
Over 1 year using the app
June 22, 2022

I have been using the app for almost 2 years now. Omisend is easy to navigate and the support team is so helpful and efficient. Nikola has helped me with a few issues, and I am very impressed by the speedy replies. Definitely recommend!

Bare Jewellery
New Zealand
Over 1 year using the app
February 3, 2020

Omnisend integrates with Shopify so easily, and it's super intuitive to use to customize forms, automations and campaigns to match all of my brand elements.

Meg Jacovino
United States
Over 1 year using the app
August 2, 2022

Great 24/7 Support! Nikola really helped me out and and had great patience helping me with my theme integration issues.
Thanks!

BIRKENSPANNER
Germany
Over 1 year using the app
May 2, 2023

Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.

VOYA Organic Beauty
Ireland
Over 1 year using the app
February 1, 2017

having used Mailchimp for a number of years, I found this e-commerce email marketing app, very easy to use. Really wish I had found this gem earlier.

Health 2 Ltd
United Kingdom
Over 1 year using the app
August 25, 2017

We sell nutraceuticals and stem cells for anti-aging and Soundest works great for our email campaigns. I am not super tech savvy but creating my campaigns has been a cinch! Thanks, Soundest! Love this app!

Biofield Expert
United States
Over 1 year using the app
Edited November 24, 2018

So far I'm loving how easy the app is on everything like cart recovery and email campaign though i haven't tried it yet to see how effective it is as it is recently new on my store. look forward to using it more often. hopefully it'll be better than mail chimp which is what i'm currently using

HamoPride
United States
Over 1 year using the app
July 18, 2022

Bassma has been an extreme help with any of my needs needed to help me navigate through the omnisend platform. She has made me feel that she is there anytime I need her which is extremely helpful while trying to build my funnels.

Feelmeskincare
United States
Over 1 year using the app