Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

February 14, 2019

Pretty much has everything you need to have the best customer engagement. Omnisend helped me with my abandoned carts, email campaigns, SMS campaigns etc. Works like a charm, a must have!

Trendmart
India
Over 1 year using the app
May 27, 2018

i would use this on all my web sites

Buckaroo Shoping Center
United States
Over 1 year using the app
June 9, 2023

Love Omnisend! Its user-friendly interface and powerful features allow for personalized campaigns that resonate with customers. The automation capabilities and captivating templates are so easy to setup and have boosted our conversions significantly. Streamlined workflow and insightful analytics make it a must-have. Highly recommended!

Saulė
United States
Over 1 year using the app
August 26, 2016

So Simple and Easy!!! Tried other apps and this one is the best by far! Thank You

The Buckeyed Bulldog
United States
Over 1 year using the app
April 25, 2019

Having received an email from Shopify of alternative email providers Omnisend was the one that offered everything. There was zero grey area and the price was cheap too so we have dived in.
Oh my lord what on earth were the other providers doing. We don't have code experience so this sectioned drag and drop option was just perfect for us to use.
The flow of the tool actually teaches you as you go and by no means have i wanted to retire on going further- this happens a lot with apps but not Omnisend. Theres an IM tool where support have been great in simply being upfront with what to do and quickly how to do it.

If you are in any doubt over a new alternative provider, don't be - this tool is scalable, stable and yet easy to use.

khakisurfer.com
United Kingdom
Over 1 year using the app
June 9, 2023

This is the best customer support team I met so far. Luiz did incredible job, he was testing different email options within 3 hours with me. He was patient, calm, even made jokes :) I truly appreciate all his help! Will recommend Omnisend to everyone!

DEST N'DUN
Germany
Over 1 year using the app
January 9, 2023

Platform is straightforward and easy-to-use. On the occasions that I had some questions with automation emails, pop ups, customer capture campaigns or forms, the customer support team was very quick to respond with helpful articles and answers that made it easy and quick to move forward. Overall, I recommend to all users who are looking to create automation workflows and have the ability to chat with someone when needed. Thank you Luiz, Sanya and Diego for being readily available to guide me through this new learning experience!

LinenMate Store
United States
Over 1 year using the app
December 26, 2021

Best support! Very fast, and cheaper than Klaviyo!
Lots of features too. Mostly 5 stars because support can always fix your issues!

Comforth Scandinavia
Denmark
Over 1 year using the app
September 16, 2016

So far so good.

It has many features and there is, of course, some set up to do so it looks and behaves as you want it too.

I am happy with it.

www.bikelight.ca

Cipino
Netherlands
Over 1 year using the app
July 2, 2018

Really really easy, I will pay for this after free trial period.

Los Farmers
Mexico
Over 1 year using the app