Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

August 5, 2024

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Ravenpaws
Greece
11 months using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly resolved your issues. Your satisfaction is very important to us, and we're thrilled to have met your expectations.

If you need any more help or have further questions in the future, please don't hesitate to reach out. We're here to continue providing excellent support!

August 27, 2024

Kayque and Deniz were super helpful!!

Hollow Labs
United States
Over 2 years using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Kayque and Deniz were able to provide you with great assistance. We're here to help whenever you need, so don't hesitate to reach out again if you have any more questions or require further support.

September 27, 2024

Recommend!! Dilara helps me a lot. Thanks

KetieStory
China
7 days using the app
Omnisend replied September 30, 2024

Thank you for the 5 stars! We’re so happy to hear Dilara was a big help. If you ever need anything else, we’ve got your back! 😊

October 17, 2024

Thanks Chaymae for her help and kindness!

Aliving Home
United States
4 months using the app
Omnisend replied October 18, 2024

Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

September 4, 2024

the best customer service team. They were so patient with me when I didn't understand something. So efficient and super helpful. Would recommend Omnisend anyday :)

1 of Seven
United Kingdom
4 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your wonderful review! We're so pleased to hear that our customer service team was patient, efficient, and helpful in assisting you. Your recommendation means a lot to us, and we're thrilled that you would choose Omnisend.

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help you every step of the way! 😊

July 22, 2024

I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!

Jessica Lynne Creations
United States
8 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that you're impressed with Omnisend and pleased with your decision to choose us for your email marketing needs. It's great to know that Kayque provided helpful and patient support, ensuring you could successfully connect your account to your domain. We're proud to offer great products and customer service, and we look forward to continuing to support your marketing efforts.

If you need any further assistance, please don't hesitate to reach out. We're here to help!

July 22, 2024

I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.

Lahay
Australia
10 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that you've been enjoying using Omnisend for your automated emails and newsletters and find our pricing affordable. It's great to know that our support team, including Deniz, has been consistently helpful in resolving your issues promptly.

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

August 6, 2024

I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support

ONZE STORE
Kosovo
5 months using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Maria was able to quickly assist you with changing the currency settings on your Omnisend account. It's great to know that the issue was resolved efficiently, allowing you to continue managing your store smoothly.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction!

July 31, 2024

That has to be the best support ive ever seen!

The App itself works amazingly well. Its easy to use and has a LOT of Features.

Worth every penny in my opinion.

But boy... that support is DE_LICIOUS!

Friendly and fast and always helpful!

12/10!

True Organic Cosmetics
Austria
7 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating!

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

July 18, 2024

Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much

Run Vault
Australia
About 3 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that you received prompt support from our team, especially from Dilara. It's great that she could provide specific guidance to help resolve your issues with the domain provider quickly.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your campaigns run smoothly!