Reviews (6,031)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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I picked this app because it was one that integrates with Shopify and I'm so pleased I did, as it has every thing (its own apps, that integrate with everything else, like Facebook, Zapier etc). Lots of support and tons of explanatory videos. Very impressed!
I'm no longer art therapy now as I've changed my URL to reflect a more holistic online course provider. We're now Renaissance Self Betterment as we're all about personal re-birth to become the best possible version of ourselves. We provide online courses in mental health, personal development, happiness, success and more. Omnisend have one of the best support teams which personally makes them stand out for me above their competitors. Thank you Omnisend, https://renaissance-self-betterment.com/
I read quite a few reviews on different email marketing apps and eventually decided to give Omnisend a try. It was relatively easy even for me, and I'm not super tech savvy when it comes to email campaigns. The templates are a godsend, and it's easy to upload graphics and send to customers in just a few minutes. I'm still using the free version but am thinking of upgrading. I'd recommend this to other business owners.
We have been using omnisend for over a year now. It's great! We wouldn't use another supplier. I highly recommend
Excellent app! Using it for less than a day, designed our first email campaign and we're already very pleased! Recommended!
Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)
Hello there,
Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him.
If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
The experience of using omnisend is very good, online customer service responds quickly, besides, Baarath from Omnisend support team is very professional and so kind, others too
The app is affordable, and I value the customer service and the different blogs they have when understanding what to do.
WOW!! Amazing!!!! Love the scratch card element. Great job guys. Instant sales upon my first email!
The customer service provided by Omnisend is terrible. I can't recommend this expensive app to anyone. It's not that feature rich and when it started randomly generating discount codes, Valerie at Omnisend couldn't have been any less interested in providing support, instead insisting that I must have the discount code block enabled in a campaign (it wasn't) and not spending any time to understand what the actual issue was. Tried to first fob me off on to Shopify then reluctantly said she would try and speak to the tech team to see if it was "possible to investigate the issue". When I report an issue or have a concern as a paying customer, I expect it to be investigated without question and not with disinterest. Asked how I escalate my complaint and surprise, surprise, they don't even have an escalation process.
Found this app very user friendly which is great when you have so many other things to do. Really easy way to add products directly from your store to your emails too. Very much recommended by The Tiny Art Co.