Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

March 28, 2023

So easy to deal with if you are confused or need help. Karine helped me to change the domain DNS settings which can be complicated. It was quick and easy with the help!

Yan Neo London
United Kingdom
Over 1 year using the app
June 23, 2023

Kayque was super helpful & on the ball with helping our team with omnisend pro. They were able to provide a discount on the pro plan as a trial before we commit to pro. Thank you Kayque and the Omnisend team!

Mainstreet Clothing
Australia
Over 1 year using the app
February 16, 2023

Really good customer service from Omnisend! I spoke to multiple agents, latest Stefan who together with the rest gave a perfect service and helped me fixing the problem i had! Big 5 stars!

HENRIETTE STEFFENSEN Copenhagen
Denmark
Over 1 year using the app
July 4, 2019

I'm only in my first 24 hours of use after moving over from Mailchimp because I was disappointed with the lack of support. I have no marketing experience and I already achieved the first task I set out to do with ease. Omnisend support staff and so quick to respond and very patient! Super happy so far!

karmicwitch
Australia
Over 1 year using the app
November 21, 2022

He usado esta app desde hace un par de meses, antes trabajaba con Klaviyo, sin embargo, no hay nada que envidiar. Es muy útil y fácil de manejar. Lo que más destaco, es el maravilloso servicio al cliente que tienen. Está solo en inglés pero nada que no puedas solucionar con el traductor, además es muy fácil crear flujos y campañas con la aplicación, que es para lo que más la utilizo.
Mi tienda es www.ekiz.cl

Ekiz
Chile
Over 1 year using the app
November 9, 2019

I'm using the free trial and I have to say so far I love the ease of use and responsiveness of the team at Omnisend when I have had questions. They have been great to work with as well as their product. So far so good and as of right now I'd definitely have to recommend them

Galaxy of Guardians
United States
Over 1 year using the app
May 20, 2022

I'm still getting used to the app but so far it's easy to understand and helps a lot with email automation. We're hoping to see fewer abandoned carts using this app. The support is a cut above though, super fast and helpful support from both Yulia and Sanya this week which we really appreciate. I can see us growing our store in partnership with Omnisend. Thanks!

Pubstuff
South Africa
Over 1 year using the app
November 19, 2020

It was really straightforward to understand multiple functions on Omnisend. I put several months of effort to set up the campaigns.. But it's my fault. It was definitely worth studying it. Their blog content is also timely and helpful. I usually try to reach out to get help from their customer support team, but it was so easy so I could do it almost everything by myself. I might seek for help some day if I move on to the next level, but they can help me, with no doubt.

Hellooriday
United States
Over 1 year using the app
February 24, 2021

good, always works and when up and running it seems to do automations well. siolid app for shopify .

BOWNDLESS
United Kingdom
Over 1 year using the app
March 10, 2020

I switched from one of the biggest and well-known platforms to Omnisend and I still do the same stuff as with the other app but at half the price. There are a few minor features that I'm missing, but they compensate that with other features I didn't know I needed until I used them. Well done!

Funky Moose Records
Canada
Over 1 year using the app