Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

December 11, 2023

Intuitive interface, smooth process, never had a problem. Great support is a plus!

Rug the Rock
Canada
Over 1 year using the app
July 25, 2020

This review is based mainly on customer support. Only signed up in the last 24hours and have had a small issue with email verification but it was sorted out via live chat. Lots of youtube tutorials are available to help but the live chat crew are very responsive and, at least for myself, gave me the exact answers and guidance for everything I needed. At this moment I'm very happy with what this company provides - I read a lot of reviews and if your not sure go read some too but so far so good.

Caiyah
United States
Over 1 year using the app
May 7, 2022

OMNISEND is a very powerful software. We use this application for all our email campaigns and automations. The support team was excellent!

Gexist.com
Switzerland
Over 1 year using the app
June 14, 2023

Olesia, was great. She helped me with a minor issue, but she was straight to the point and very efficient. Thanks so much!

Lajaysscrubs
United States
Over 1 year using the app
December 18, 2023

I love Omnisend for email. Easy to use and great customer - they are knowledgeable and answer quickly.

Creative Designs of the OBX
United States
Over 1 year using the app
February 17, 2022

Absolutely loved the amazing design templates that are ready to use for my e-commerce business. The trigger mails are very easy to use for a beginner. The customer service is also excellent as Josh gave me a demo on all the exciting things I could do for my company!

Exhale Label
India
Over 1 year using the app
November 26, 2019

First time use it today, so far everything is great. Hope will have a good time continues in next time using.

Meya Boutique
Ireland
Over 1 year using the app
September 20, 2022

Amazing App, been using for over a year so far. Baarath from Omnisend Support Team recently helped me with my account and did a great job. Great support and a very easy-to-use app. Highly recommended.

Loaded Samples
United States
Over 1 year using the app
September 15, 2017

A really phenomenal app. Easy to use, intuitive - it allowed me to create some of the most professional emails I've ever created without the help of an outside designer.

Friday Music
United States
Over 1 year using the app
March 8, 2018

This is about a million times better than mail chimp. So much easier, its logical. I like the way they present the workflows. The product picker saves so much time and stress. And the abandoned carts copy is great. Also the customer service was virtually instantaneous and helpful. 5 Stars!

Lads Nation
Australia
Over 1 year using the app