Reviews (5,981)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

September 29, 2024

After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!

uk.ctronics
China
6 months using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, ...

August 15, 2024

STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting ...

wilkiedesign
Australia
11 months using the app
Omnisend replied August 19, 2024

Hello there,

Hello,

I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a ...

September 15, 2024

"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.

Some Mugs
Hong Kong SAR
7 months using the app
Omnisend replied September 18, 2024

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached ...

Edited July 15, 2024

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response.

Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just ...

Sugoi JDM
United States
About 2 years using the app
Omnisend replied July 15, 2024

Good day, Brian!

Thank you for updating your review. We apologize if it appeared that your request was ignored.

Our senior representative has reached out to you previously ...

August 2, 2024

This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.

We have just 600 active subscribers, and they are charging us like we have 3000 +.

HIGHLY AVOID THIS APP!!!

KIDZNBABY
Bulgaria
8 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is ...

August 22, 2024

I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response.

I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.

Citywide Drinks
United Kingdom
About 1 month using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to ...

March 5, 2024

Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.

Deleted and Installed the app twice, and tested a ...

Enviable Beauty
United States
Almost 3 years using the app
Omnisend replied March 6, 2024

Hello there!

Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.

At Omnisend, we ...

July 2, 2024

They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, ...

LAFUHQE INTERNATIONAL
Canada
Over 1 year using the app
Omnisend replied July 4, 2024

Hello there,

Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced.

The situation arose due to a high volume of SMS messages ...

February 29, 2024

We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails.

The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side.

-I can not add myself in primary store setting with my email as admin, ...

VEGAN COSMIC UNIVERSE
Hong Kong SAR
Over 2 years using the app
Omnisend replied March 4, 2024

Hello there! We appreciate your detailed feedback regarding your experience with Omnisend!

We understand the importance of swift and effective customer support and regret any ...

March 23, 2024

They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.

Sky Sins
India
Almost 5 years using the app
Omnisend replied March 26, 2024

Hello,

Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive ...