Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Thank you to Mathías and the entire team for their incredible support in resolving an issue I was facing. Everyone I spoke with was not only kind but also genuinely easy to talk to, making the whole process so much smoother. Their professionalism and willingness to help didn’t go unnoticed, and I truly appreciate the effort they put into resolving my concerns.
Customer support is our middle name—well, not really, but it should be! 😄 Thank you for recognizing Mathías and the team’s efforts. We’re here for you anytime!
Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!
Best ever? Wow, you’ve made our day! 😊 Thank you for the amazing feedback—it’s fantastic to hear Omnisend stands out from the crowd. We’re thrilled you love the ease of use, great support, and value. Here’s to many successful campaigns ahead!
Great app and helpful support. Salma helped me a lot.
Salma is too busy doing a happy dance to reply, so we’ll thank you on her behalf! 💃 Your kind words mean the world to us!
The Omnisend Team is amazing, always here to help 24/7. They helped us whenever we needed and provided the best answers. Thank you Team, truly PROs!
Thank you for the fantastic review! Not going to lie, we think we’re PROs too! 😎 We’re so glad to hear our team could help whenever you needed us. We’ll keep being here for you 24/7, ready to tackle anything!
Well organized guys and very helpful team from start to finish.
Thanks for the great feedback! 🌟 A well-organized and helpful team is what we strive for—so happy we hit the mark for you!
I have been very impressed with the service received by the Omnisend team. They are knowledgeable and quick to sort out any problem. I am not very technical and found them really supportive and helpful. I trusted they would be able to help me and they did. Thanks to Johnny but there were others that were equally great!
Not very technical? No problem! That’s why we’ve got Johnny and the rest of the team ready to help (and make the tech stuff less scary). Thanks for the lovely feedback, we’re always here for you!
I had issues with SPF verification and Sanya was very helpful. The problem was resolved in very little time without keeping me waiting. Thank you for the recommendations too.
Thanks for the lovely feedback! 🌟 Sanya’s quick fixes and helpful tips strike again! We’re thrilled the SPF issue was resolved in no time—happy sending!
Thank you Mathías: BEST CUSTOMER CHAT SERVICE i have ever experienced. I've had many chat customer support experiences, by talking to Mathías was by far one of the best i've ever had. (no waiting line) Explanations are very precise & in a friendly way. He thinks along with the problems that I had and gave me some very useful insights. I just started my Omnisend account because I got stuck on another mailing platform (i was stuck on some things for a while...), but because of his explenations of the available features, which i will be using in the future, I will be building my mailing automation on Omnisend, which is now simply connected to my Shopify account (with his help). He also helped me with segmentations & much more. I'm still a free user but will be upgrading very soon. Please give this man a raise, he deserves it!
Thanks again Mathías, kind regards Peter
Thank you, Peter! 🎉 Mathías might need to frame this review—it’s that good! We’re so happy he could make your experience exceptional and help you transition to Omnisend so seamlessly. We can’t wait to see how your automations take off!
Very easier to navigate and customer support is quick.
‘Very easy’ and ‘quick’—our favorite adjectives! Thanks for the feedback, we’re glad Omnisend is working like a charm for you!
Easy to set up and use
Thank you for the great feedback! We’re thrilled to hear you found Omnisend easy to set up and use—making your life simpler with email & SMS marketing that’s so good, it’s boring 🥱 is exactly what we aim for!