Reviews (2,848)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing solutions.

March 12, 2025

I’ve been using Omniset for a while now, and I have to say—it’s an absolute game-changer, especially if you don’t have a marketing background! The setup is incredibly easy, and no coding experience is needed. The email templates look sleek and professional right out of the box, making it simple to create stunning campaigns without any headaches.

One of my favorite features is how effortlessly you can track your business performance. The charts and analytics are super user-friendly, giving you clear insights without feeling overwhelmed by data.

Omniset also runs webinars that are super useful, helping you get the most out of the platform. And their customer service? Top-tier! They’re incredibly responsive, helpful, and patient—especially if you’re struggling with the basics, like domain setup (we’ve all been there, haha).

So far, I absolutely love Omniset. If you’re looking for an easy-to-use marketing platform that delivers great results without the technical hassle, this is it! Highly recommend.

DE NOIR
United Kingdom
Over 1 year using the app
Omnisend replied March 14, 2025

Game-changer? We’ll take it! 🚀 We’re so happy to hear that Omnisend is making email marketing easy and effective — even without a marketing or coding background!

Sleek templates, user-friendly analytics, and helpful webinars are all designed to keep things simple while delivering real results. And of course, our support team will be thrilled to know they’ve made your experience even smoother (we totally get the domain setup struggle!).

Thanks for the glowing recommendation — we’re excited to keep supporting your success!

June 11, 2025

We have used Omnisend for several years now & absolutely love it!! It's so user friendly, has great templates, and connects to customers directly integrated with Shopify!

Emby Goods
United States
3 months using the app
Omnisend replied June 13, 2025

We love hearing that, and we love having you with us all these years! 😊 Easy to use, smoothly connected to Shopify, and ready-to-go templates? That’s exactly what we aim to deliver. Thanks for growing with us!

June 12, 2025

Just moved over to Omnisend and finding it a much easier, more intuitive system with more functionality than my previous CRM, Active Campaign. Also the customer support is amazing - massive thanks to Maria helping with some finishing touches!

Wild For Dogs
United Kingdom
2 months using the app
Omnisend replied June 16, 2025

Now that’s the kind of feedback we love! 🎉 We’re thrilled you’re finding Omnisend more intuitive and full of the features you need — and Maria’s happy dance is probably still going. Thanks for making the switch!

April 3, 2025

They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.

HYPEMEDS
Poland
6 months using the app
Omnisend replied April 7, 2025

Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it counted. Helping you move fast and keep your clients happy? That’s a win-win in our book. Thanks so much for sharing this!

March 31, 2025

Omnisend: A Game-Changer for Email Marketing
I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review!
User-Friendly Interface
From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to navigate through its features and set up campaigns in no time. The drag-and-drop email builder is a dream come true, allowing customization with ease and precision.
Powerful Features
Omnisend offers a comprehensive suite of features that cater to all my marketing needs. The automation tools are particularly impressive, enabling me to create personalized customer journeys with minimal effort. The segmentation and targeting capabilities ensure that my messages reach the right audience at the right time, maximizing engagement and conversion rates.
Seamless Integration
Another standout aspect of Omnisend is its seamless integration with e-commerce platforms like Shopify and WooCommerce. This integration allows for easy synchronization of customer data, ensuring that my marketing efforts are always aligned with my sales objectives.
Exceptional Customer Support
Whenever I've had questions or needed assistance, the Omnisend support team has been incredibly responsive and helpful. Their commitment to customer satisfaction is evident, and it has made my experience with their platform even more enjoyable.
Value for Money
Finally, Omnisend offers excellent value for money. The pricing plans are competitive and scalable, making it an ideal choice for businesses of all sizes. Given the robust features and ease of use, it's a worthwhile investment for anyone serious about enhancing their email marketing efforts.
In summary, Omnisend has exceeded my expectations in every way. It's an indispensable tool for anyone looking to elevate their marketing strategy. I highly recommend it to other marketers and business owners who want to see real results!

Salma was a fantastic help and sorted the issues that we had quickly.

VOCLA
United Kingdom
28 days using the app
Omnisend replied April 2, 2025

Wow — what an incredible review! 🙌 We're so glad to hear that Omnisend has made such a strong impact on your email marketing. From ease of use to automation and integration, it's great to know the platform is checking all the right boxes for you.

And we're especially happy to hear that our support team — and Salma in particular — made your experience even better. Thank you for taking the time to share such thoughtful feedback and for the glowing recommendation. We’re excited to keep supporting your success!

March 12, 2025

This App is easy to use & has a lot of different options.
We have used it for about 4 years with great sale results.

Total Bodyshop Supplies
New Zealand
Over 4 years using the app
Omnisend replied March 14, 2025

Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!

March 20, 2025

This app is user-friendly and highly effective for boosting engagement.

I want to especially thank Candice for her outstanding assistance. She was knowledgeable, responsive, and made the setup process a breeze. Her support helped me maximize the platform's features. I've seen a noticeable improvement in my email campaigns.

HELLOLULU LIVING SOLUTIONS.
Hong Kong SAR
Over 1 year using the app
Omnisend replied March 21, 2025

We’re so happy to hear that Omnisend is helping boost your engagement and making your email campaigns more effective! 🚀 It’s great to know the setup process went smoothly and that you’re making the most of the platform’s features. Thanks for sharing your experience — we’re excited to see what you achieve next!

June 3, 2025

Omnisend is a game-changer for any Shopify store. The tools are powerful yet easy to use — and the support? Incredible. If you want reliable email marketing with real human support, Omnisend is it.

Floral Essence Gifts
Barbados
3 months using the app
Omnisend replied June 6, 2025

What a review — thank you! 🙌 We love hearing that Omnisend has been a game-changer for your Shopify store. Powerful tools, easy workflows, and real human support — that’s exactly what we’re here for. We’re thrilled to have you with us!

February 14, 2025

I've used them all. Omnisend is the winner...

So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with.

Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded.

Tech? Yup, it's super easy to set up and use. Flows are there with the push of a button, and everything is easy customizable. But that really doesn't mean anything in the long run as well, you can pretty much learn to manage almost anything with time.

Where Omnisend SHINES is in their customer support and dedicated team. I had SO many issues in dealing with thing I've never knew about when I started my business journey. Its DMARK, APIs, SPF, Custom Events, DKIM, Domain Reputation... the list never ends...

And they been there, helping me through it all. Brainstorming, solving, helping. Being nice, kind and supportive. A couple of days ago, Emna pour her heart and soul into solving an automation-issue, today Maria delivered in solving a Trigger-issue for a flow.

We have always worked it out, together!

So, unless Omnisend drops the ball, they are 100% stuck with me on my journey because they are too good of a partner to leave behind.

I cannot recommend them enough!

Andy okay
Sweden
Over 4 years using the app
Omnisend replied February 18, 2025

Now this is a review that deserves a standing ovation! 👏 We’re beyond thrilled to hear that, after trying them all, Omnisend has earned the top spot on your list. Pricing and tech are important (and we’re glad those hit the mark too!), but what truly makes us smile is knowing that our support team has been there for you every step of the way.
And trust us, we have no plans to drop the ball — we’re in this for the long haul! Thanks for such a thoughtful and amazing review. It means the world to us!

March 4, 2025

We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-)

REWORK AG
Switzerland
About 5 years using the app
Omnisend replied March 6, 2025

Accidentally deleting a huge part of your email contacts? 😱 Talk about a heart-stopping moment! We’re so relieved we could help recover them — and Chaymae will be thrilled to know she made a difference! Huge thanks for your kind words, and here’s to smooth sailing (and fewer accidental deletes) from here on out!