Reviews (5,977)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

July 5, 2020

Just starting out with Omnisend, had a problem verifying my sender email but Veronica was quick to help me out and resolve the issue.

IAME NYC
United States
3 months using the app
March 12, 2020

Moved to this from Mailchimp. The flows are easy to setup, and to me are the highlight of the Omnisend App. The templates are very retail focused...too much so for us, as we do not want a product photo in the app. The sizes for logo etc...are quite limiting as well. We work around it by using the manual one, which is a bit of work.

Fat Bass Tone
United States
3 months using the app
Edited September 19, 2021

hello tour app is easy to use and i enjoy it, i recommande
but acctually i am having an issue with the popup not appearing in my prestige theme website.
can't find where to add the code for omnisend.
any idea?
thx

allrich
France
3 months using the app
December 13, 2022

The customer service is a 5+++! I needed help and sent a question to the team and within minutes Nikola had sent me all the info I needed to help with the problem. I would rate this compay a 10 Star if they had a few more options for design. I am working with what is available, but i'm not very technical, so I'm using the templates offered. I would love a few more creative options that allow for a differnet look when you send emails back to back... but from a data and customer service standpoint they are the best

Always Relish
United States
3 months using the app
Omnisend replied December 15, 2022

Hi there! Thank you for your feedback, it is highly appreciated:)

May 11, 2018

aun estoy entendiendola.. pero hasta el momento la veo muy bien!!

Cool Wow
Ecuador
3 months using the app
November 6, 2016

Is there anyway to get the subscribe button to the center of the page. I would like it to look like: http://www.dronenerds.com/

Thank you,

Bill Pepper
www.dronesliveview.com
sales@dronesliveview.com

Drones Live View
United States
3 months using the app
April 28, 2015

Great app! I would recommend it to anyone. Super easy and user friendly.

zzambi.com
South Africa
3 months using the app
August 18, 2022

Omnisend has been a great new addition to my website and the online help services is quick and efficient. Thanks Kamilia for the speedy service!!

KrystalWaters.co.za
South Africa
3 months using the app
May 2, 2017

Excellent tool for creating email marketing campaign and is easy to use. Highly recommend - 4 star rating is mostly because I never give 5 stars unless I am blown away. Not much blows me away though.

Mm Publishing And Marketplace
United States
3 months using the app
April 24, 2018

Works well so far! Everything is working fine for me. Later on I realized I didn't have to code. So far so good!

Zaes Catalog
United States
3 months using the app