Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 23, 2024

The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.

Fluid X Limited
Hong Kong SAR
About 3 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

October 8, 2024

After trying many expensive apps, I cannot be grateful enough that I found Omnisend. Thank you!

pufosenii.ro
Romania
About 1 hour using the app
Omnisend replied October 10, 2024

Wow, we’re so happy you found us too! Thanks for the awesome feedback!

July 29, 2024

I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.

Literally Black
United States
About 1 year using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

August 2, 2024

This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.

We have just 600 active subscribers, and they are charging us like we have 3000 +.

HIGHLY AVOID THIS APP!!!

KIDZNBABY
Bulgaria
8 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.

A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.

We appreciate your patience and understanding as we work to improve your experience with our service.

August 25, 2024

I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, I would highly recommend Omnisend.

English Decoratives Originals
United Kingdom
About 7 hours using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for sharing your experience! We're so pleased to hear that you found Omnisend easy to use for creating your first email newsletter, especially after the challenges you faced with other apps. We're thrilled that our platform could meet your needs where others didn't, and we appreciate your recommendation.

If you have any questions or need further assistance as you continue to explore more features, please don't hesitate to reach out. We're here to help make your email marketing efforts a success!

July 25, 2024

I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!

LITOOC
Hong Kong SAR
3 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference.

We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!

August 1, 2024

Always amazing service and a great platform

Mrs Edgar
Australia
Over 3 years using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

November 27, 2024

La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !

ME & PROUD - boutique LGBT & LGBTQIA+
France
About 1 month using the app
Omnisend replied November 29, 2024

Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. We pride ourselves on providing the best service, and your kind words confirm we’re on the right track!

December 4, 2024

perfect support and great app. Baka helped me a lot!

Miniclo
Sweden
About 3 hours using the app
Omnisend replied December 6, 2024

Thank you for the fantastic review! 😊 Baka’s probably smiling ear to ear knowing he could help. We’re so happy you’re loving both the app and the support!

September 4, 2024

Johnny was very helpful with helping set up my DNS Setting and verifying the email super fast definitely recommend using

RTBH
United States
About 22 hours using the app
Omnisend replied September 9, 2024

Hello there,
Thank you for your review! We're glad to hear that Johnny was able to help you efficiently with your DNS settings and email verification. Your recommendation is greatly appreciated, and we're here to assist whenever you need further support. Thank you for choosing our service! 😊