Reviews (6,034)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

January 16, 2023

I'm really liking the app and I find it easy to use with nice templates and a lot of possibilities to customize. I've been using different newsletter platforms for years and I'm super happy that I've found Omnisend.

I had a technical problem and Olesia helped me out through the chat in minutes! Can't recommend enough!

Studio Costura
Spain
About 1 year using the app
February 26, 2019

I used this app for welcome emails for cross selling. Very very user friendly and the templates are just amazing.
Thanks a lot!

Paradis.Love Jewelry
United States
About 1 year using the app
November 8, 2020

Above everything else is the amazing customer support. I have a problem, I sign on, I write to them, my problem is solved. Really great team they have working on this.

Practice Empathy
United States
About 1 year using the app
Edited May 4, 2020

The best marketing app on the market, have 2 stores and its perfect for both. Thanks for great support

cz sport.se
Sweden
About 1 year using the app
December 12, 2020

We switched to Omnisend when Mailchimp could no longer be used for Shopify and WOW did it make a difference. Can't believe we had been missing out on so much in terms of design, functionality and targeting... and the support is fantastic. Highly recommend!!

Fude Beauty
Japan
About 1 year using the app
April 18, 2023

We've been helped by Blayne and Luiz and they're both so great! We always receive responses very quickly and they always work quickly to find us helpful answers (even to hyperspecific questions). We love Omnisend so much especially after transitioning from another email platform, it's extremely intuitive and they always take suggestions for further developments into consideration.

Stimagz
United States
About 1 year using the app
February 9, 2022

Great support. Plenty of detailed how-to tutorials on their site if you're unsure on how to do something, plus anything that isn't covered is quickly answered by their support team through the online chat. Integration with Shopify work's seamlessly. Cost of the plan isn't the cheapest out there, but pays for itself and then some.

Purple Moose Brewery Ltd
United Kingdom
About 1 year using the app
September 15, 2022

Really good team, fast responses and beautiful walk around tips on almost everything i was struggling with. Shout out to Deniz for the help and guidance!

SHOKO
Greece
About 1 year using the app
April 16, 2019

Excelente app, fácil de usar. Envié una campaña de correos en unos cuantos minutos. de una madera rápida.

Zavitat
United States
About 1 year using the app
October 19, 2022

Omnisend was recommended to me by a biz coach and I've had great results using it in terms of high deliverability and open rates as well as sales from emails. Very user friendly and I love the new teaser feature! I had some questions as I set up my teaser and Tiana helped me tremendously! She went above and beyond to assist me and I learned a few new things from all of her help! Very pleased with Omnisend and I'd def recommend.

Whipped Willow Deodorant
United States
About 1 year using the app