Reviews (6,026)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.
Hello there,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business.
The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance.
We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent.
Thank you for your understanding and patience.
application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace
Merci beaucoup! We’re thrilled to be your go-to team, always here to help with a smile (and maybe a coffee or two!). If there’s anything else you need, you know where to find us!
Super easy to use. I've used other things like Klaviyo and quite a few other email marketing services in particular. Omnisend is a lot cleaner and most importantly faster. It's easy to set up and it works quickly. Klaviyo is sluggish while using and when you start to build out more complicated campaigns it becomes an issue.
Hello there,
Thank you for your review! We're glad to hear that you find Omnisend super easy to use and faster compared to other email marketing services. It's great to know that our platform is clean, quick to set up, and works efficiently even with more complex campaigns.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you, Dilara, for your exceptional help in solving my problem. Dilara, was amazing. the service was quick, she even provided a screen recording helping me with my issue.
Hello there,
Thank you for your review! We're delighted to hear about your positive experience with Dilara and how her exceptional service, including a helpful screen recording, quickly resolved your issue. We appreciate your kind words and are glad to have been able to assist you effectively.
If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing excellent support!
Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!
Hello there,
Thank you for your review! We're glad to hear that Sila was able to assist you quickly and effectively with your email issues.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Great support! Showed me exactly what was needed.
Hello there,
Thank you for your review! We're glad to hear that you received great support and found exactly what you needed.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Sanya was great at helping fix my issue.
Hello there,
Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your issue. If you need any more help or have further questions, please don't hesitate to reach out. We're here to help!
This app is way easier to use and the customer service is awesome! They helped me resolve my issue!
Hello there,
Thank you for your review! We're thrilled to hear that you find our app easy to use and that you had an awesome experience with our customer service team. We're glad they could help resolve your issue efficiently.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response.
Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails.
Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.
Good day, Brian!
Thank you for updating your review. We apologize if it appeared that your request was ignored.
Our senior representative has reached out to you previously with a suggested solution but did not receive a confirmation. Based on your latest update, we have reached out to you again to assist with your issue.
For your privacy, we recommend getting back to us via the email sent by our senior representative. This will allow us to address your concerns more effectively without disclosing private details publicly.
We appreciate your cooperation and look forward to resolving this matter for you.
------------------------------------------
Original reply:
Hello there,
Thank you for your feedback. We apologize for any frustration and confusion caused by our billing system.
To clarify, our billing system calculates the number of subscribers and non-subscribers in your audience each billing cycle, which determines your price tier. As your audience size has increased, the subscription cost has also increased accordingly.
Your account remains active with Omnisend, which is why you continue to incur charges. If you no longer wish to be billed, please ensure you cancel your subscription.
A senior representative has reached out to you to discuss this matter in detail and assist you with any further questions or concerns. Please respond to their email at your earliest convenience.
We appreciate your understanding and are committed to improving your experience with our service.
Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.
Hello there,
Thank you for your review and the 5-star rating! We're glad to hear that our client response has been excellent and that you've felt supported throughout the process. We're committed to ensuring your experience improves and that you find great value in working with Omnisend.
We look forward to your continued success on our platform, and please remember, we're here to help whenever you need us!