Reviews (6,035)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

December 21, 2023

I've been using Omnisend for a while, it is very easy to setup, use, create automations and emails. Plus, customer support is another story, they are extraordinary, very kind, ready to help and they keep following up with you until you get satisfied! I would like to specially thank Didem for being very helpful by sending personalized videos to explain how to get things done, also I would like to thank Luiz, Olesia & Beran for being so helpful. Keep up the good work guys!

MMAS Elegance
United Arab Emirates
About 1 year using the app
June 25, 2019

This looks very complete and promising ! Easy to use, intuitive really ! Let's try some more options ...

Groove Street 98
Belgium
About 1 year using the app
June 21, 2022

Excelente aplicación muy facil de utilizar. Inicialmente la utilizaba para automatizaciones, pero me doy cuenta que crear campañas era muy sencillo y la app es muy intuitiva

Cruelty Free Hair Care | Moala Beauty
Colombia
About 1 year using the app
December 16, 2019

Awesome tool for newsletters. Easy to understand and use it. I have used it for the first time, and I was surprised, how really everything is simple. One word- PERFECT app.

Laisvas stilius
Lithuania
About 1 year using the app
October 19, 2022

Really happy with this app. I'm using it for over a year now, they have been working a lot on making the user interface, making it more intuitive and user friendly with a lot more customization possibilities since then. User support is also quick when you have questions and accurate most of the time . Kristina has helped me smoothly with an issue I recently had on automations. Keep up the good work!

Knuup
Belgium
About 1 year using the app
January 5, 2022

My account was stopped because of too many bounced letters, and then I found their customer service staff, the service was very good and timely, and helped me solve the problem quickly

www.papayahair.com
China
About 1 year using the app
January 30, 2019

Was working to set up my automated emails and ran into an issue because I had not fully set up my account info. So I reached out for help. The response was friendly, fast & accurate! Can't ask for much more!

Distinct Market
United States
About 1 year using the app
March 7, 2018

This app has been a useful tool for our marketing.

Mrpapous
United States
About 1 year using the app
March 31, 2023

The app has been very easy to get up and running and collecting emails on my website. I had one minor tech issue verifying my domain name. The support team got to back to me very quickly and we had the issue resolved in no time. Many thanks to Kamilia and Andres for helping me out.

Zaroff's Cigars
United States
About 1 year using the app
January 17, 2024

Super easy to use.

Great customer support!

Matija was super helpful!

Mamma G Cookies
United Kingdom
12 months using the app