Reviews (6,034)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

October 19, 2022

Really happy with this app. I'm using it for over a year now, they have been working a lot on making the user interface, making it more intuitive and user friendly with a lot more customization possibilities since then. User support is also quick when you have questions and accurate most of the time . Kristina has helped me smoothly with an issue I recently had on automations. Keep up the good work!

Knuup
Belgium
About 1 year using the app
January 5, 2022

My account was stopped because of too many bounced letters, and then I found their customer service staff, the service was very good and timely, and helped me solve the problem quickly

www.papayahair.com
China
About 1 year using the app
January 30, 2019

Was working to set up my automated emails and ran into an issue because I had not fully set up my account info. So I reached out for help. The response was friendly, fast & accurate! Can't ask for much more!

Distinct Market
United States
About 1 year using the app
March 7, 2018

This app has been a useful tool for our marketing.

Mrpapous
United States
About 1 year using the app
March 31, 2023

The app has been very easy to get up and running and collecting emails on my website. I had one minor tech issue verifying my domain name. The support team got to back to me very quickly and we had the issue resolved in no time. Many thanks to Kamilia and Andres for helping me out.

Zaroff's Cigars
United States
About 1 year using the app
September 28, 2022

Excellent customer service, great price and easy to set up and manage. I am very happy with the app!

Pharaoh Marble Furniture
Australia
About 1 year using the app
January 17, 2024

Super easy to use.

Great customer support!

Matija was super helpful!

Mamma G Cookies
United Kingdom
12 months using the app
June 7, 2023

Love OmniSend. We switched from Klaviyo and it's so much easier to use. The functionality is straight forward and support is always helpful, especially Agustin. He's helped me work through all issue from simple things, to more challenging problems!

Pixel World
United States
About 1 year using the app
January 13, 2019

I'm glad I picked Omnisend to help me create the Newsletter I wanted to send to my customers. Initially, I felt like I had no clue how to do it, but Omnisend made it soooo easy to create exactly what I wanted. I will continue to use it for other emails as well. Thank you

Rosie Jade Flowers
Australia
About 1 year using the app
October 13, 2020

Awesome email marketing app for those that want an easy to use way to set up email flows to your customers.

Baby Jul
United Kingdom
About 1 year using the app