Reviews (6,036)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like email automation, SMS marketing, sign-up forms, and subscriber list management. Its seamless Shopify integration and a free plan for new businesses are particularly valued for cost savings and ease of use. Customer support is praised for quick responses and effective issue resolution through chat, email, and video tutorials, enhancing marketing efforts and customer engagement.

March 3, 2017

I have had the hardest time with e-mails for my customers. This make it easy for an email marketing dummy like me! Thanks so much!

Black Sheep Baby Boutique
United States
About 1 year using the app
August 27, 2022

The best email marketing & sms app on the market. Incredibly fast and good support. Salma was able to answer all our questions within minutes to our complete satisfaction. 5 out of 5 stars

Arterest
Germany
About 1 year using the app
August 16, 2023

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance):

1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content.

2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc

3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :(

Anyway, thanks for a great app!

Paninisport.no
Norway
About 1 year using the app
December 21, 2018

Absolutely love this app! Super intuitive, really easy to do what you want to do. Customization is on point, and customer service as well. They replied within 5 min even though I'm on a free plan for now. Great app!

Mr Lgn
France
About 1 year using the app
May 10, 2017

Very Nice, Looks professional easy to use.

Shepherds Harvest Madison
United States
About 1 year using the app
November 23, 2023

Great Features, Love the real time SYNC and seamless integration with SHOPIFY !
Customer Support is excellent, shout out to BERAN who helped us :)

IFFYS Europe Online Store (EU)
Hungary
About 1 year using the app
November 21, 2022

We have been using Omisend for a year now on two of our Shopify stores and I am very pleased. It does the job, is value for money, and the support is great (thank you Baraath for sorting out our recent problem quickly and efficiently).

Moonholi Polska
Poland
About 1 year using the app
August 4, 2017

awsome app just sent first email campaign abandoned cart emails are being sent though seen some openings so we will see what happens

Nativeshades
United States
About 1 year using the app
February 16, 2022

Better than Klaviyo! Definitely the best Email and SMS marketing app on Shopify. Their customer service is also very quick, helpful and friendly!

Froppin
United States
About 1 year using the app
June 23, 2018

Much more efficient and user friendly than MailChimp. Better integration with Shopify themes including Brooklyn

Dead Reckoning Apparel
United States
About 1 year using the app