Reviews (6,018)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there,
Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.
If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !
Hello there,
Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed to ensuring you have a great experience, and it's wonderful to know that you're very happy with the service so far.
If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!
seems to nice to me i just started on shopify
Hello there,
Thank you for your review! We're glad you're finding Omnisend promising as you start your journey on Shopify. If you need any help along the way, our support team is here for you.
Best of luck with your new venture!
You guys are so good, especially Dilara, not only beautiful but Cook as well...
My Best...
Hello there,
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and are glad to have been able to assist you effectively.
If you have any more questions or need further help, please don't hesitate to reach out. We're here to help!
Customer support is always so quick and helpful and the team are really friendly. It's nice speaking to humans rather than robots! I was in contact with Sila, who was really professional - 5 stars to Sila too.
Hello there,
Thank you for your review! We're delighted to hear that you've had quick and helpful support from our friendly team. It's great to know that Sila provided professional assistance and made your experience pleasant. We'll pass along your 5-star praise to her.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Excellent customer service and very knowledgeable.
Hello there,
Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our customer service team and found them to be knowledgeable. We strive to provide the best support possible, and your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out. We're here to help!
Maria was very helpful! Overall very user-friendly and the customer service is great.
Hello there,
Thank you for your feedback! We're glad to hear that Maria provided you with excellent support and that you find our platform user-friendly.
If you need anything else, just let us know!
application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace
Merci beaucoup! We’re thrilled to be your go-to team, always here to help with a smile (and maybe a coffee or two!). If there’s anything else you need, you know where to find us!
They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, when I tried sending an SMS out of frustration, he claimed I forfeited my refund eligibility for attempting to use the service. This platform isn't user-friendly; you can't buy SMS credits as needed but must subscribe upfront. If you want to add credits for a specific message, you have to contact their team via chat and wait 4-8 hours for them to charge your card manually. Despite sending an SMS to 21,000 contacts, not one person visited the website, suggesting the message didn't go through. Plus, they don't provide a dedicated toll-free number; instead, they share one with other businesses, leading to confusion among customers receiving messages from multiple sources. Overall, Omnisend is utterly disappointing. Try Postscript instead.
Hello there,
Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced.
The situation arose due to a high volume of SMS messages sent after a long period of inactivity, resulting in a significant unsubscribe rate. Specifically, more than 48,000 SMS messages were sent in 5 days, which goes against the best practices of SMS marketing and the reasonable frequency principle advised by TCPA. Additionally, the TCPA mandates that telemarketing calls, including SMS marketing messages, must not be made to residential telephone subscribers before 8 AM or after 9 PM (local time of the recipient). While we have this setting enabled by default in Omnisend, it was manually disabled on your end.
Unfortunately, due to this usage, it is not possible to proceed with a refund.
We encourage you to follow best practices for SMS marketing to ensure optimal results and compliance. Our team is here to help you navigate these guidelines and improve your campaign effectiveness, in the future.
A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We appreciate your understanding and cooperation as we work towards a satisfactory resolution.
Omnisend offers everything you need in one place! It's exceptionally user-friendly for beginners and provides top-notch metrics that clearly show how the app boosts our store's revenue and where they come from. The free plan is impressively comprehensive. Email creation is a breeze, and integration with Shopify is seamless. Their new review feature is also easy to use. Additionally, their educational resources and marketing blogs are extremely helpful. Plus, customer care is always just an email or message away, and they are consistently friendly.
Hello there,
Thank you for your detailed review! We're thrilled to hear that you find Omnisend user-friendly and comprehensive, especially for beginners. It's great to know that the app's metrics, seamless Shopify integration, and educational resources are benefiting your store. We're also glad you find the new review feature easy to use and appreciate our responsive and friendly customer care.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!