Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

August 15, 2024

I would recommend Omnisend for the easy of use

Benmort Store
United States
2 months using the app
Omnisend replied August 19, 2024

Hello there,

Thank you for sharing your feedback! We're delighted that you find Omnisend easy to use. Making our platform intuitive and user-friendly is a top priority, and it’s great to hear that it’s working well for you. Your recommendation means a lot to us!

July 8, 2024

You guys are so good, especially Dilara, not only beautiful but Cook as well...

My Best...

danozdirect
Australia
7 months using the app
Omnisend replied July 9, 2024

Hello there,

Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and are glad to have been able to assist you effectively.

If you have any more questions or need further help, please don't hesitate to reach out. We're here to help!

August 23, 2024

Excellent customer service and very knowledgeable.

Super Show Fireworks
United States
About 1 month using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our customer service team and found them to be knowledgeable. We strive to provide the best support possible, and your satisfaction is our top priority.

If you need any further assistance, please don't hesitate to reach out. We're here to help!

July 15, 2024

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

dorilou
Belgium
2 months using the app
Omnisend replied July 18, 2024

Hello there,

Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed to ensuring you have a great experience, and it's wonderful to know that you're very happy with the service so far.

If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!

August 9, 2024

Maria was very helpful! Overall very user-friendly and the customer service is great.

Arte Comercializadora
Mexico
7 days using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Maria provided you with excellent support and that you find our platform user-friendly.

If you need anything else, just let us know!

June 18, 2024

Customer support is always so quick and helpful and the team are really friendly. It's nice speaking to humans rather than robots! I was in contact with Sila, who was really professional - 5 stars to Sila too.

Slowood
Hong Kong SAR
About 4 years using the app
Omnisend replied June 20, 2024

Hello there,

Thank you for your review! We're delighted to hear that you've had quick and helpful support from our friendly team. It's great to know that Sila provided professional assistance and made your experience pleasant. We'll pass along your 5-star praise to her.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

August 14, 2024

seems to nice to me i just started on shopify

Hydrox Bottles
Australia
4 days using the app
Omnisend replied August 19, 2024

Hello there,

Thank you for your review! We're glad you're finding Omnisend promising as you start your journey on Shopify. If you need any help along the way, our support team is here for you.

Best of luck with your new venture!

October 26, 2024

application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace

Cadeaux & Trésors By SIFENNASR.S
Belgium
3 days using the app
Omnisend replied October 29, 2024

Merci beaucoup! We’re thrilled to be your go-to team, always here to help with a smile (and maybe a coffee or two!). If there’s anything else you need, you know where to find us!

July 2, 2024

They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, when I tried sending an SMS out of frustration, he claimed I forfeited my refund eligibility for attempting to use the service. This platform isn't user-friendly; you can't buy SMS credits as needed but must subscribe upfront. If you want to add credits for a specific message, you have to contact their team via chat and wait 4-8 hours for them to charge your card manually. Despite sending an SMS to 21,000 contacts, not one person visited the website, suggesting the message didn't go through. Plus, they don't provide a dedicated toll-free number; instead, they share one with other businesses, leading to confusion among customers receiving messages from multiple sources. Overall, Omnisend is utterly disappointing. Try Postscript instead.

LAFUHQE INTERNATIONAL
Canada
Over 1 year using the app
Omnisend replied July 4, 2024

Hello there,

Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced.

The situation arose due to a high volume of SMS messages sent after a long period of inactivity, resulting in a significant unsubscribe rate. Specifically, more than 48,000 SMS messages were sent in 5 days, which goes against the best practices of SMS marketing and the reasonable frequency principle advised by TCPA. Additionally, the TCPA mandates that telemarketing calls, including SMS marketing messages, must not be made to residential telephone subscribers before 8 AM or after 9 PM (local time of the recipient). While we have this setting enabled by default in Omnisend, it was manually disabled on your end.
Unfortunately, due to this usage, it is not possible to proceed with a refund.

We encourage you to follow best practices for SMS marketing to ensure optimal results and compliance. Our team is here to help you navigate these guidelines and improve your campaign effectiveness, in the future.

A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We appreciate your understanding and cooperation as we work towards a satisfactory resolution.

June 3, 2024

Omnisend offers everything you need in one place! It's exceptionally user-friendly for beginners and provides top-notch metrics that clearly show how the app boosts our store's revenue and where they come from. The free plan is impressively comprehensive. Email creation is a breeze, and integration with Shopify is seamless. Their new review feature is also easy to use. Additionally, their educational resources and marketing blogs are extremely helpful. Plus, customer care is always just an email or message away, and they are consistently friendly.

Skinny Maverick
South Africa
About 1 year using the app
Omnisend replied June 6, 2024

Hello there,

Thank you for your detailed review! We're thrilled to hear that you find Omnisend user-friendly and comprehensive, especially for beginners. It's great to know that the app's metrics, seamless Shopify integration, and educational resources are benefiting your store. We're also glad you find the new review feature easy to use and appreciate our responsive and friendly customer care.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!