Reviews (6,043)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like email automation, SMS marketing, sign-up forms, and subscriber list management. Its seamless Shopify integration and a free plan for new businesses are particularly valued for cost savings and ease of use. Customer support is praised for quick responses and effective issue resolution through chat, email, and video tutorials, enhancing marketing efforts and customer engagement.

November 27, 2017

Easy to use and produces results. Shirt sales increase after an email is sent.

Radcakes
United States
11 months using the app
October 26, 2020

So far so good. I've spent hours researching the best platform for what I need, and so far Omnisend has been the best, with the best support! They actually answered a question I had yesterday, a SUNDAY! That's what I need, the support I need, when I need it.

All You Need Now
United Kingdom
11 months using the app
Edited March 29, 2019

Sending out a campaign has never been easier. Great tips in their blog section to guide you along too. Launched my first campaign using this app which is easier to use than other apps. No regrets so far. Integration was not as simple and i had to verify that my integration was working with customer support (but they were quick and helpful). Migrating from another platform is always a chore but i think they did ok.

Punkjuice.com
Malaysia
11 months using the app
July 18, 2023

Salma from Omnisend really knows how to help a customer. Fast replies and straight to the point with the answers.

Neniom
United States
11 months using the app
Edited September 11, 2019

I really enjoy working with Onmisend App. Very user-friendly, lots of options to customize the campaign, forms, & Automation workflow. There are plenty of options and designs. Third-party integration is easy. Mobile-friendly templates. So far I tried Email Newsletter campaign, popup form & newsletter signup form. Hope this App will definitely increase my sales. I highly recommend this App.

Cozmic Lush
Australia
11 months using the app
October 5, 2023

I love Omnisend! Easy to set-up for starters and the supports are always online with 2-3mins waiting time. I got an issue with domain sender setting and Karine managed to fix it quickly. I'm an ex-Klaviyo user.

Fannie Bay Home Store
Australia
11 months using the app
January 20, 2021

I'm new to Shopify and Omnisend. I'm impressed with their amazing and prompt customer service. Easy to use interface and overall service.

francamunoz
United Kingdom
11 months using the app
March 15, 2023

Baarath was great! He understood what I was asking even I sounded confusing to myself. He really helped me out and solved my problem. If I have a problem I hope I get him for support. He was very knowledgeable. Thanks for everything!

Naturallyflow.com
United States
11 months using the app
October 30, 2023

Love Omnisend. I've already recommended it to several friends.

The Messy Soaper
United States
11 months using the app
July 7, 2016

I really like the direction this app is going. The support is great and the app is very easy to setup and get going.

The Value Grabber
United States
11 months using the app