Reviews (6,043)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like email automation, SMS marketing, sign-up forms, and subscriber list management. Its seamless Shopify integration and a free plan for new businesses are particularly valued for cost savings and ease of use. Customer support is praised for quick responses and effective issue resolution through chat, email, and video tutorials, enhancing marketing efforts and customer engagement.

May 21, 2020

I would like to thank Alex in tech support for walking me through some procedures that were confusing - at one point I threw my hands up and said I would have my tech support do it. Alex said "dont give up" we can fix it in 5 min - and he did!

www.urban-equestrian.com
United States
11 months using the app
September 13, 2017

It was very easy to use from the first time. Thank you for this amazing app!!

Loveitloose
Sweden
11 months using the app
February 16, 2018

customer service is absolutely brilliant ,, its very easy to use and all question was answered within minutes if am not to sure about anything..... they show you screen shots so you would know where to navigate,,, very very impressive

Gadgetflava
United Kingdom
11 months using the app
October 8, 2014

Great service! It's really helpful to look at the delivery report to see who opened and who did not. Clean, easy newsletter!

Middle East Books and More
United States
11 months using the app
Edited April 28, 2022

Hands down the best email marketing software out there for Shopify. I have used a few other platforms and found Omnisend to have the best combination of price, ease of use and features. Its really a high quality and professional piece of software but its not been overdeveloped - you can tell its all been really thought through from the customers perspective. You can create great emails, run powerful automation and have things like nice pop-ups and sign up windows all with useful analytics without having to spend ages learning about how it all works. The support team are super friendly and helpful too.

Will's Vegan Store
United Kingdom
11 months using the app
November 20, 2020

I downloaded this app to send out marketing messages to my customers. Very user friendly, definitely recommend!

Soulsentials
United States
11 months using the app
July 28, 2023

great support. 1:30am in the morning had some questions and Salma helped me out. can't complain when you have such customer service

MusicalBasics
United States
11 months using the app
October 27, 2022

Amazing and very prompt customer service. Olesia was able to assist immediately and resolve my issue

NIGHTHAWK
Australia
11 months using the app
February 2, 2017

I've been so impressed with Soundest! I'm fairly new with Shopify (6 mo.) and this app couldn't be easier. It's amazing to have such a robust product offering at such a low price point. I've only scratched the surface of what it can do but I can't wait to dig in deeper.

Meckmom
United States
11 months using the app
March 17, 2023

It is a wonderful Support Team, especially Salma and Sanya. If I don't have their help immediately, I can't imagine what problems I have to face. Thanks a lot!

Gerbera Prints
United States
11 months using the app