Reviews (6,018)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)
Hello there,
Thank you for your review! We're thrilled to hear that you're pleased with our product and exceptional customer service. It's great to know that Alex and Karine were able to assist you promptly.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
First class! Prompt and friendly response.
Thank you for the kind words! We aim to keep our responses as prompt and friendly as a coffee delivery on a Monday morning! ☕ Glad we could help!
Fantastic app! What's as important is the support and you get the top quality support here. Johnny from Omnisend was of great help and a pleasure to work with. Thank you again!
Hello there,
Thank you for your review! We're thrilled to hear that you find the app fantastic and are equally impressed with the quality of support you've received. It's great to know that Johnny was able to provide you with helpful assistance and made your experience a pleasant one. We appreciate your gratitude and are here to continue offering top-quality support whenever you need it. Thank you for choosing Omnisend!
Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!
Hello there,
Thank you for your feedback! We're delighted to hear that Maria was able to resolve your DNS issue quickly and efficiently.
We're always here to provide the best support possible, and we're glad you had a positive experience.
they have great customer support! Baarath is the best, he helped me very quickly today. walking through the steps one by one. i was testing the app but i will use it because the outstanding customer service.
Hello there,
Thank you for your review! We're thrilled to hear that you had a great experience with our customer support, and that Baarath was able to assist you quickly and effectively. We're delighted that his outstanding service has influenced your decision to use our app.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.
Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.
As communicated by our senior agent, following a detailed audit by our Compliance team, we regretfully had to suspend your account in adherence to our Anti-Spam Policy and Terms of Service. These policies are in place to ensure the safety and security of all our users.
This decision is final, and we are unable to reinstate your account. We understand this may be disappointing and are truly sorry for any disruption this has caused. If you have any further questions or need additional clarification, please feel free to respond to the email from our senior agent.
Thank you for your understanding.
Amazing customer service, they're there to help you every step of the way. So grateful!
Hello there,
Thank you for your feedback! We're thrilled to hear that you're pleased with our customer service and that our team has been helpful every step of the way. We're here to support you, and if you need any further assistance, please don't hesitate to reach out.
We appreciate your gratitude and are here to continue providing excellent service!
I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs.
Also thank you very much to Johhny for his helps!
Hello there,
Thank you for your review! We're glad to hear that you're happy using Omnisend for your email marketing. It's great to know that our customer service has been amazing, and the app meets your marketing needs.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue.
A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns.
We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations.
A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.
Hello there,
Thank you for your positive review! We're glad you find Omnisend beginner-friendly, with top-notch metrics and seamless Shopify integration. Our free plan offers extensive features, and our educational resources are helpful. We prioritize excellent customer service, and we're pleased Dilara provided quick and effective assistance.
If you need further help, don't hesitate to reach out!