Reviews (6,026)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there,
Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.
If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
Easy to use and Kayque was very very helpful.
Hello there,
Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful.
If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!
Hello there,
Thank you for the great feedback! We're thrilled to hear that you had such a positive experience with our support team.
If you need any further assistance, don't hesitate to reach out. Cheers!
We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo.
Support is fast and – more importantly – human. In particular, Dilara has been very helpful.
Thanks Omnisend team – looking forward to growing alongside you!
Hello there,
Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth.
If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!
Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.
Thank you for your amazing feedback! We're thrilled to hear that you're enjoying our App and that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!
You guys are so good, especially Dilara, not only beautiful but Cook as well...
My Best...
Hello there,
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and are glad to have been able to assist you effectively.
If you have any more questions or need further help, please don't hesitate to reach out. We're here to help!
they have great customer support! Baarath is the best, he helped me very quickly today. walking through the steps one by one. i was testing the app but i will use it because the outstanding customer service.
Hello there,
Thank you for your review! We're thrilled to hear that you had a great experience with our customer support, and that Baarath was able to assist you quickly and effectively. We're delighted that his outstanding service has influenced your decision to use our app.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue.
A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns.
We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations.
A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
Kayque and the team were great to work with. Thank you!
Hello there,
Thank you for your feedback! We're thrilled to hear that Kayque and the team provided great support. We appreciate your gratitude and are here to continue assisting you whenever you need us. Thank you for choosing to work with us!
I love using Omnisend, because they have great customer support! Luiz helped me very quickly today. Their user interface is really easy to use, so it makes sending emails enjoyable. I don't have to spend time learning a complicated website, because it's so clean and straight forward to begin with. I feel like Omnisend isn't as well known as other email marketing websites, but its quite the hidden gem and deserves more recognition.
Hello there,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Omnisend and our dedicated customer support. We're committed to providing a user-friendly interface, and we're delighted that you find it easy to use. Your kind words motivate us to continue improving and striving to be the best in our field.
We appreciate your support and look forward to serving you even better in the future.