Reviews (6,043)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like email automation, SMS marketing, sign-up forms, and subscriber list management. Its seamless Shopify integration and a free plan for new businesses are particularly valued for cost savings and ease of use. Customer support is praised for quick responses and effective issue resolution through chat, email, and video tutorials, enhancing marketing efforts and customer engagement.

Edited May 11, 2022

Triple A service from Kristina and the team! We've tried several newsletter platforms before moving to Omnisend. I have to say that their speedy responses and great service has been instrumental! They've helped us with so many customizations and answered so many of our questions. I HIGHLY recommend it.. especially if you need multilanguage newsletters and want to create very complex flows.

A Spice Affair.
Canada
10 months using the app
January 23, 2017

It's easy and fast to use! Will recommend this to other Shopify users! Thank you for the great add-on!

Fairy Floss Pte Ltd
Singapore
10 months using the app
November 2, 2023

Customer support with Matija was super precise in his answer and went above and beyond to cover everything so I didn't even have any questions to add! Omnisend is very easy to integrate and use with Shopify! and they're always available for support! Recommend!

equinoxart
Canada
10 months using the app
Edited November 30, 2018

Great app and great free options giving time to grow. We utilize this once a month to reach our customers and it works. Thumbs up

Falstaff Trading
United States
10 months using the app
November 4, 2022

I was having issue setting up. Nikola was prompt and helped me sort it in no time. Great customer service.

Beecollectibles
Ireland
10 months using the app
June 23, 2020

I've been using this on my store for over a year and it's still my favorite email application for Shopify. The price isn't the cheapest but the automation is some of the most straightforward and also attractive looking.

It has plenty of integrations with Shopify and other apps as well. Also, the support was really great the few times I needed it. It's especially great if your like me, someone that has a large mailing list that isn't always active. That makes paying per subscriber a real issue. Luckily it's not like that with Omisend!

Swordsfall
United States
10 months using the app
December 6, 2020

Switched over from a different email marketing and I am really liking this much better. First of all the support team is killer! To me that is one of the most important things is knowing I can get the help I need. When I need it. Shout out to Vlad for his awesome support!

Relive Recess
United States
10 months using the app
September 7, 2022

This Application is Amazing, you can earn sales by a beneficial marketing mail tools & automation, but you need first to analyze your contact database and design the automation to trigger the weak points, and here it is sales going on :-)
also, the support team is very helpful and fast in responding, especially Nikola who is doing a great follow-up with my queries.
Big Thump

Vape Here Store
United Arab Emirates
10 months using the app
March 30, 2019

I've just switched from MailChimp to Omnisend. Fantastic free trail. So easy to use. I couldn't be happier.

Finding Alice
Australia
10 months using the app
Edited April 4, 2023

The best email platform I've ever used! Clean, simple interface that makes it easy to succeed and grow your business. Great templates or build your own layout in a completely editable yet easy to use edit panel. Friendly and extremely attentive help center that always respond within minutes with a quick solution to my problem. Cannot recommend enough!

Plan with Inès
United States
10 months using the app
Omnisend replied September 17, 2022

Ahoy there!

We appreciate your feedback, it drives us to make the product even better! Keep up the great job, we'll be always here for you ;)