Reviews (2,844)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing solutions.
Refine
-
By rating
Resolved my query asap!
That’s what we like to hear — quick, clear, and sorted! ✅ Thanks for taking a moment to share!
I have been very impressed with the service received by the Omnisend team. They are knowledgeable and quick to sort out any problem. I am not very technical and found them really supportive and helpful. I trusted they would be able to help me and they did. Thanks to Johnny but there were others that were equally great!
Not very technical? No problem! That’s why we’ve got Johnny and the rest of the team ready to help (and make the tech stuff less scary). Thanks for the lovely feedback, we’re always here for you!
"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.
Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached out to you via email with a detailed breakdown of your charges and an explanation of the pricing increase.
To provide a more general overview, our billing system works based on the size of your audience. Each billing cycle, we calculate the number of subscribers and non-subscribers you have, which places you in a specific pricing tier. As your contact list grows, this requires more email credits, which is reflected in your subscription cost.
It’s actually a good sign for your business that your contact base has increased, but we understand that rising costs can be concerning. If you’d like to reduce your fee, we recommend cleaning your list by removing inactive or old contacts who aren’t engaging with your emails. Segmenting your audience can help lower costs, and you can follow these instructions to do so: https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts.
We hope this helps clarify the situation, and if you have any further questions, feel free to reply to the email we've sent to you. We will be happy to further clarify any concerns you might have. We’re here to help ensure that you’re getting the best value from our service.
awesome and quick help, Didem was very competent and helpful. I looked for a solution for long time which he solved in one mail. Great service!
Hello there,
Thank you for your review! We're delighted to hear that Didem provided quick and competent assistance, solving your issue efficiently. We're glad to have been able to provide you with great service.
If you need any more help in the future, just let us know—we're here for you!
Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons
Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!
I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!
Hello there,
Thank you for sharing your experience! We’re delighted to hear that Mathías was able to assist you so effectively. It’s great to know he made the process easier for you.
We're always here to help!
I'm so glad Ominsend was suggested to me by another merchant. E-mail marketing has always seemed daunting and overwhelming, I didn't know how to begin or where I could get help. Omnisend has been brilliant, I hope to get enough subscribers to move up to a paid plan and make good use of all features available. I wouldn't hesitate.
Thank you for the fantastic feedback! 🌟 We’re thrilled to hear that Omnisend has made your email marketing journey feel less like climbing Mount Everest and more like a walk in the park! It’s great to see your enthusiasm for growing your subscriber list - we’re here to support you every step of the way! If you ever need assistance or tips on maximizing those features, don’t hesitate to reach out. Keep up the great work!
Appreciate Dilara's good service. Will definitely keep using you guys plug-in.
Customer support might not be our middle name, but it’s definitely our specialty! 😄
Thanks for the kind words about Dilara’s service. We’re glad you’re happy with our plug-in and look forward to assisting you again!
I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!
Hello there,
Thank you for sharing your experience as a new user of Omnisend! We're delighted to hear that Eduarda was able to assist you promptly and effectively, even late on a Friday. It's great to know that our support team's quick and professional response made a positive impact. We’re committed to providing excellent service, and we're glad you're happy with your experience so far.
If you have any more questions or need further assistance, we're here to help!
The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!
Thanks a ton for the awesome review! We're so glad Sila could save the day with your landing page setup. If you ever find yourself in need of more help, we’re always here. Remember, we're just a click away, like a superhero squad, but with fewer capes and more coffee! :)