Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 24, 2024

This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.

Pawprint Oxygen
United States
2 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service.

We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help.

A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.

February 22, 2024

We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!

for the Ageless
United Kingdom
Almost 5 years using the app
October 16, 2024

PERFECT

velanoconcept
Türkiye
About 4 hours using the app
Omnisend replied October 18, 2024

Short, sweet, and absolutely perfect, just like your review! 😄 Thanks for the love! If you ever need anything, we’re here to keep things running perfectly for you.

February 22, 2024

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes

Kultcha Collective
Australia
Almost 5 years using the app
April 10, 2024

We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.

MexicoMiAmor
Germany
Over 2 years using the app
Omnisend replied April 15, 2024

Hello there,

Thank you for sharing your positive experience with Omnisend! We're thrilled to hear that you've been satisfied with our platform. It's great to know that you find our interface preferable to others in the market.

We're also delighted to hear that Karine from our support team provided you with quick and helpful assistance whenever you had questions. Providing excellent support is a priority for us, and we're glad it made a difference for you.

We appreciate your continued trust in Omnisend for your campaigns!

February 15, 2024

Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!

Posh Tide
United States
Over 2 years using the app
August 27, 2024

Muy buena App, fácil y rápida, y super intuitiva

HexheAura
Spain
23 days using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find the app to be good, easy to use, fast, and intuitive. We appreciate your feedback and are here to continue providing a positive experience.

If you need any further assistance, please don't hesitate to reach out. ¡Gracias por elegir Omnisend!

January 30, 2024

Their customer service is exceptional - very fast, attentive, and kind (I had Beran helping me). There are lots of services and platforms out there but it's hard to get a good customer service these days. So I do appreciate them.

The Happy Givers
United States
Over 4 years using the app
August 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Epiphany Apparel
Australia
2 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money.

If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!

May 30, 2024

I just started using this app and so far every problem I ran into customer service has been such a big help literally every step of the way. Seriously 5 stars to customer service thank you Maria!

Must Buy Finds
United States
3 months using the app
Omnisend replied June 3, 2024

Hello there,

Thank you for your review! We're delighted to hear that our customer service has been a big help with every problem you've encountered.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!