Reviews (2,843)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

September 29, 2024

After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!

uk.ctronics
China
6 months using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, ...

August 7, 2024

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second ♥️ best email marketing provider ever!

mishmish swimwear
Italy
Over 4 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification.

We're proud to be your ...

August 25, 2024

I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, ...

English Decoratives Originals
United Kingdom
About 7 hours using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for sharing your experience! We're so pleased to hear that you found Omnisend easy to use for creating your first email newsletter, especially after ...

January 27, 2025

Ci troviamo molto bene con Omnisend.

heynaily
Italy
11 months using the app
Omnisend replied January 29, 2025

Grazie tante! 🎉 We appreciate your kind words and look forward to supporting your success!

October 16, 2024

Dilara,
helped me with linking my omnisend to shopify. This was smooth process. Dilara at omnisend offered great service. The response time was quick and she walked me through the process to get my email/sms setup. The customer service was great

urbane
Canada
2 months using the app
Omnisend replied October 18, 2024

Thanks a ton for the great feedback! 😊 We’re thrilled to hear that Dilara made the Shopify setup smooth, she’s our secret weapon when it comes to connecting the dots! ⚡ If ...

July 5, 2024

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

The Official Yamoa™ Website
United Kingdom
Over 5 years using the app
Omnisend replied July 9, 2024

Hello there,

Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, ...

June 9, 2025

Excelent service

CLOUDERS
Mexico
3 days using the app
Omnisend replied June 11, 2025

Thank you! We’re so glad to hear that — providing excellent service is what we strive for every day. 😊

January 21, 2025

A big thank you to Mariia for the fast and uncomplicated support !

Elpixol
Germany
2 months using the app
Omnisend replied January 24, 2025

We love hearing that Mariia made your day a little easier! 🚀 Fast and uncomplicated is what we aim for, and we're so glad she delivered. If you ever need anything else, you ...

May 2, 2025

Very easy to use and set up

GiftedPrint Creations
United Kingdom
26 minutes using the app
Omnisend replied May 5, 2025

That’s exactly what we aim for — smooth, simple, and (dare we say?) boringly reliable. 😄 Thanks for sharing your experience!

September 18, 2024

Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.

Cobetter
United States
About 1 year using the app
Omnisend replied September 20, 2024

Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your ...