Reviews (6,047)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

January 24, 2019

Great customer support team! Answered my questions right away. Easy to customize templates. Very flexible.

Major Unit
Sweden
Over 1 year using the app
Edited January 5, 2021

Excellent for campaigns , just 1 point -- Need detailed customization option like changing fonts and applying custom html for notifications like confirm subscribtion

The Food Folks
India
Over 1 year using the app
December 20, 2023

stay away from this app.
After you put your credit card, there is no way to get rid of it.
You can not uninstall. After you install it, there is no way to uninstall.
So, just stay away !
They just inform you the price is bigger, and there is nothing you can do. Paymnets will be made automatically.

iDiamonds - partenerul tău în arta bijuteriilor
Romania
About 1 year using the app
Omnisend replied December 22, 2023

Hello!

Thank you for taking the time to share your feedback with us! We truly value your input and want to ensure a positive experience for all our users. Here are some insights to address your concerns:

Omnisend can be easily uninstalled following Shopify's standard procedure. Head to your Shopify admin, go to Settings > Apps and sales channels, click on Omnisend, and simply select "Uninstall app." It's as simple as that!

We also want to assure you that users can effortlessly cancel their subscriptions and remove payment data anytime. Just refer to our knowledge base for step-by-step instructions, or reach out to our support team. We're here to assist you with a smile!

Lastly, the automatic adjustments based on list size are transparently communicated in our terms of use and knowledge base. We believe in openness and making sure our users have all the necessary details about our pricing structure.

If you have any questions or need assistance, our Support Team is available 24/7 through in-app chat or via email at support@omnisend.com. We're here to help and wish you a fantastic day ahead!

Edited October 20, 2017

Great app. We use it for re-marketing and to send customers discount offers for future purchases. So far, customers have been responding and returning to buy at a good rate.

Weyli
United States
Over 1 year using the app
January 11, 2017

the best email marketing app, so much better than mailchimp, cause have a templates it's so good for beginners. and guys...great upgrade ;) functional is better, thank you

Garaishop Com
United States
Over 1 year using the app
August 14, 2018

Much love to this app!! Been needing to find an app like this for a while now and it has every thing we needed!

Sweatshop Tx
United States
Over 1 year using the app
May 14, 2018

Excellent application, exceeded my expectations. Great email builder, streamlined processes - 5 stars for sure.

Virtual Zero Audio Store
Canada
Over 1 year using the app
Edited December 23, 2019

I have tested many others email apps and just found those are too complicated to setup or do not have the features I needed. Try the Omnisend today, I only have a small amount of emails to test with, they are my paid customers. After sending out a simple discount campaign for a couple of hours, I got about some clicks and already captured sales from it! I am quite happy with it! Hopefully I will see more sales to come when more people opened the emails. I shall implement the app to my other stores and see how it goes! Definitely worths for the money.

XXLPanda.com
Hong Kong SAR
Over 1 year using the app
May 8, 2017

One of the best apps i have installed! thanks

Charmssoul
Hong Kong SAR
Over 1 year using the app
Edited March 8, 2023

Happy with Omnisend and with the support that attended all my queries very quickly, I congratulate Salma for her excellent and quick attention ;)

Jess Garden
United States
17 days using the app