Reviews (6,047)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

May 31, 2016

Tried quite a few other similar mailing and CRM systems. This is the best by far though. Price, ease of use and customer service. Highly recommended.

Goat Leather Bags
United Kingdom
11 months using the app
August 12, 2020

Great app. It really helps with all email marketing job we would need in our store and also the live vision about what is happenning in the store is amazing.

heysoulsister.br
Brazil
11 months using the app
December 17, 2017

This is a must-have! Much better and easier to use than Mailchimp. I recommend Omnisend to everyone who is looking to automate their email marketing and grow their contact list.

Aisteboutique
Lithuania
10 months using the app
December 8, 2020

Great app with lots of features and great info on how to use! I so prefer it over everything else that I have tried.

BrideandShine
Netherlands
10 months using the app
May 30, 2023

Huge thanks to Olesia. She has helped me a lot with troubleshooting my problems with the list clean-up.

Brand Labs
Bulgaria
10 months using the app
June 27, 2019

These guys are Straight up awesome.
The app is awesome and their customer service is awesome as well. Simple answers, easy assistance...and friendly.

TONY MERCH
United States
10 months using the app
Edited July 7, 2020

This app was so easy and intuitive to use, and I was able to customize everything to ensure my emails reflected my brand and what I was trying to achieve. The suggested workflows were such a helpful guide when setting up various campaigns, and the data collected provided valuable insight into how my customers were responding to my email marketing efforts.

Cece Bébé
Canada
10 months using the app
December 8, 2022

I just started to use omnisend, there are a lot of unclear places, Nikola is very patient to help me answer all the questions.

BOLE
China
10 months using the app
Edited December 24, 2023

Karine just helped me out with a problem I was having with Omnisend. It wasn't a problem with the software, it was just my understanding.
Great service, thank you!

UPDATE: I have been speaking with Luiz today and the support is absolutely amazing, the best I've had from any software vendor that I can remember, and I work in IT so have experience of many. Thank you Luiz, you're the best!

UPDATE: I spoke with Didem about a question I had about billing and usage, and she was very friendly and helpful, thank you!!

MrInappropriate
United Kingdom
10 months using the app
August 27, 2022

Absolutely a gem of a company. So easy to work with, amazing and quick customer service, the best custom email builder I've seen, and also so generous to the people of Ukraine! I could not be any happier. Thank you Omnisend team!!

Magick Alchemy
United States
10 months using the app