Reviews (2,845)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.
Refine
-
By rating
Hello there,
Thank you for your 5-star review! We're thrilled to hear that you're satisfied with Omnisend.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you for the 5 stars! If you ever feel like sharing more, we’d love to hear what made your experience so great! 😊
Hello there,
Thank you for the 5-star review! We're thrilled to know you're satisfied with our service.
If you have any more questions or need assistance, please don't hesitate to reach out. We're here to help!
Hello there,
Thank you for the 5-star review! We're thrilled to see that you're highly satisfied with our service. If there's anything more we can do for you, or if you have any questions, please feel free to reach out. We're here to help!
Very user friendly!
parfait
Bonjour, j'avais un soucis, l'équipe à été très efficace et à répondu très rapidement. En même pas 1 heure tout à été réglé. Merci à vous
app launched
Great apps
I have had many rounds in creating email marketing, automation, and forms, but working with Omnisend is something else. It is smooth, easy, and perfect, and the result is that you will be completely satisfied with the results you will find that are unimaginable
Omnisend seems great - I'm an artist and I just want to focus on creating stuff and I'm not very patient when it comes to the business-side of things, especially setups regarding emails. The customer-service is friendly and helpful as well. Definitely recommended!
Agent Chaymae was really patient and helpful and always available to help with any questions, I am truly happy and satisfied with the support I received, thanks to all the team...:)
venez utilises omnisend vous ne pas regreter
muy buen trabajo
sanya she is one of a king the best 10\10 she help me a lot the best of the best!!!!!
Awesome
any helped make everything easier
will charge if unused. make sure to unsub to them.
Thank you for sharing your concerns — we genuinely appreciate all feedback, even when it’s critical.
To clarify, Omnisend operates on a prepaid, month-to-month subscription model for our Standard and Pro plans, which automatically renew at the end of each billing cycle. As outlined in our refund policy, these charges are non-refundable, and it's the customer's responsibility to manage their subscription and report any billing concerns — including unwanted charges — in a timely manner.
That said, we do understand that situations can vary. In your case, our senior support specialist carefully reviewed the circumstances and made an exception beyond our standard policy. You were informed of the resolution in detail, and we hope this helped address your concerns.
We believe every experience is a chance to improve, and we hope this gesture shows that we take concerns seriously — even when policy doesn’t require it.
A quiet five-star drop? Subtle… but powerful. ⭐ Thanks for the support — we appreciate you more than you know!
New customer, so far great customer service, easy to use, navigation has been user friendly.
First impressions matter — and we’re glad we’re off to a strong start! 🚀 Thanks for the kind words, and here’s to making the rest of your journey just as smooth!
Fast response and great communication from Chaymae. Really simple platform in comparison to some other apps I have used!
Chaymae making things smooth and simple — just the way we like it! 🚀 We’re so glad Omnisend stands out for its ease of use. Thanks for the awesome feedback!
Customer service is prompt and always solves my issues!
I haven’t sent an automation or campaign yet, but the test emails work well :)
Customer support? ✔️ Issues solved? ✔️ Test emails working? ✔️ Sounds like you're all set for takeoff! 🚀 Excited to see your first automation in action — thanks for the great feedback!
Very user friendly and easy to setup.
We love keeping things simple — or better yet, refreshingly boring — so you can focus on what really matters! 🚀 Thanks for the great feedback!
Si vous cherchez une application simple à configurer pour l'e-mail marketing comme débutant, Omnisend est fait pour vous. Je vous le recommande vivement.
Merci beaucoup ! 😊 We're so happy to hear that Omnisend has been a great fit for you as a beginner. Making things simple and effective is what we strive for. Thanks for the recommendation — it means a lot!
Mathías was knowledgeable, patient, and explained everything clearly. For me not being a computer person, he made things easy.
Who needs to be a computer person when you have Mathías on your side? 😊 He’s all about making things easy, and we’re thrilled he delivered for you! Thanks for sharing your experience!
Omnisend is incredibly user-friendly—I highly recommend it!
Thanks for the awesome feedback! 😊 We’re thrilled to hear Omnisend has been so user-friendly for you. We’ll keep making it as easy as possible for you to focus on what matters most—your business!
Well organized guys and very helpful team from start to finish.
Thanks for the great feedback! 🌟 A well-organized and helpful team is what we strive for—so happy we hit the mark for you!
I had issues with SPF verification and Sanya was very helpful. The problem was resolved in very little time without keeping me waiting. Thank you for the recommendations too.
Thanks for the lovely feedback! 🌟 Sanya’s quick fixes and helpful tips strike again! We’re thrilled the SPF issue was resolved in no time—happy sending!
This App so easy to setup I recommend it to you as a shopify store owner
Thanks so much for the shoutout! 🌟 We love hearing how easy setup was—Shopify store owners, take note! Here’s to smooth sailing and great results ahead.
La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !
Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. We pride ourselves on providing the best service, and your kind words confirm we’re on the right track!
I had such a great experience with Sanya from customer service! They were incredibly helpful and got straight to the point, which I really appreciated. Not only did they address my questions quickly and clearly, but they also went above and beyond by providing me with some really useful resources and help me verify some stuff right away. Their professionalism and efficiency made the whole process so smooth. Huge thanks to Sanya for their outstanding support!
Wow, thank you for the glowing review! 🌟 Sanya’s professional and efficient service really shines, doesn’t it? We’re so glad we could help you get everything sorted. Feel free to reach out anytime for more great service!
I got say :thanks a lot,Thiago.really helpful
Thank you so much! We’re thrilled Thiago could help out, he’s pretty much our customer support MVP around here. Reach out anytime, we’re always here to help!
Silent but stellar! 🌟 Thanks so much for the top rating! If you ever feel like adding a few words, we’d love to hear what made your experience shine. In the meantime, we’ll keep doing our best to deserve every one of those stars!
application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace
Merci beaucoup! We’re thrilled to be your go-to team, always here to help with a smile (and maybe a coffee or two!). If there’s anything else you need, you know where to find us!
Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support.
Thank you so much for sharing your experience! It sounds like Sanya has a talent for making things clear and easy, automation setup can feel like a breeze with the right guide! 😊 If you need anything else, don’t hesitate to reach out. We’re always here to help!
Thank you so much for the 5-star rating! 🌟 If you ever feel the need to share more about your experience, we’re all ears. In the meantime, we’re here if you need anything!
Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.
Merci beaucoup! Thrilled to know you’re sticking with us, don’t worry, we’ll keep the great service rolling, no snooze buttons here! 😄
Omnisend does absolutely great in supporting clients. Fast, to the point, if not at fisrt attempt, still trying to find a way to the solution until you get it, a model for many companies.
thxs again!!
Thanks for the shoutout! We believe in sticking with it until we find the solution—like a puzzle master who won’t give up! Happy to support you anytime!
Fantastic service by "Mariia"
She was super responsible, almost instantaneous!
Thanks for the shoutout! Mariia’s speed is unmatched — she’s always on top of things! We’re here whenever you need us!
Great! Easy to setup and well function
Thanks for the great review! 😊 We’re happy to hear the setup was a breeze and everything’s running smoothly! If you need anything else, we’re just a message away!
Saleh helped me during 1hour, I finally solved my problem thanks to him.
Thank you for sharing! 😊 We’re so glad to hear Saleh was able to help you out. Honestly, we’re starting to think we might need to clone him! 😄 If you need anything else, we’re always here for you!
perfect tool and just great online service
Thanks so much for the kind words! We’re thrilled you’re loving the tool and our service. If you ever need anything, just give us a shout!
Thank you for Mathías' fast and efficient service. He helped me solve the problem I was facing quickly.
Well, Mathias is starting to get a big head now! 😂 Thank you for making his day, and ours too! We’re so glad he could help you out quickly. If you need anything else, we’re here to assist!