Reviews (6,048)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.
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Easy to use and helpful! The support team was also responsive and helpful. A great app!
Awesome customer service!
Hello there,
Thank you for your review! We're thrilled to hear that you found our customer service awesome.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Used to be great, but not any more. Support wasted so much time, not aware of how their own product works. Very frustrating. Be careful, campaign drafts that you have set up might just break and have to be rebuilt from scratch. Also Omnisend does not offer tech support any more.
Hello, thank you for leaving a review, we appreciate your feedback!
As we are gradually moving to a more sophisticated email builder, you now have two options when creating campaigns. You can now either use our old builder or new builder, which gives more space for creative when working on your emails.
Our senior support consultant has contacted you with an advice how to switch between those editors, which should solve the issue you were facing. Kindly review the message and let us know if any further questions are left! We are still providing tech support, so in case you have any tech-savvy questions, don't hesitate to drop them in chat too.
Thank you for your time and review!
The best platform for email marketing. I knew almost nothing before, but with the help from the team and easy to use app and website, our business is doing very good! Extra shoutout for the Kamilia, who helped me this Sunday with a problem. Everything is solved now and I'm very thankful!
Interesting so far! Hopefully, I won't get mad at it being some sort of suck fest but this mandatory 100 words thing is getting....
Amazing app, we looked very hard and tried multiple cart recovery apps before we decided to go with Soundest. It merges the capabilities of cart recovery with email campaigns on steroids. The product picker, the scratch card email template anad the campaign booster are truly unique features that optmize the use of email campaigns.
Great reporting ability coupled with mailchimp integration, it propels the sales.
We have only scratched the surface with what it can really do as you can also setup customer reengagement to customers who have not been active on your store for over 30-45-60 days as well as birthday emails which is a great way to tell your customers that you care.
One of the best Apps of it's kind with equally great support. Kristina was fab, as always! I have no hesitation in recommending Omnisend. Has numerous benefits over similar apps.
Hello there. Thank you for your review, we appreciate it! Our support team is available 24/7 so we are here for you whenever you need us:)
I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.
I had an issue with linking the correct FB link to my Omnisend account and Barrath stayed with me every step of the way to make sure I completed everything correctly. He even took the time to create screen recordings for me so that I can have a visual walk through. We need more employees like him. Thanks again for all that you do.
Luiz was very helpful and patient and professional she was on the line with me for an hour until the issue was resolved
Thank you