Reviews (5,981)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

March 14, 2024

HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer ...

Skin Love Cream
United States
Almost 2 years using the app
Omnisend replied March 18, 2024

Hello there, and thank you for taking the time to leave a review!

We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account ...

February 28, 2024

Omnisend's accountability and customer service is lost to me as of recent, as trying to update my name servers led to another user taking over my account. Despite being repeatedly told that they would resolve the issue within 24-48 hours, I have not received any assistance in 6 days, preventing me from sending critical emails and impacting my livelihood. Unfortunately, tech support has been ...

Angel Alchemy
United States
Over 4 years using the app
Omnisend replied March 4, 2024

Hello there!

We sincerely apologize for any inconvenience you've experienced with Omnisend and greatly appreciate your patience during this challenging time. We understand ...

Edited June 28, 2024

I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money
They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page.
They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that ...

MCK Store
Vietnam
Over 1 year using the app
Omnisend replied June 20, 2024

Hello there,

Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret ...

April 20, 2024

I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts.

Even though I only had around 400 ...

Trim Trailblazer
United States
5 months using the app
Omnisend replied April 22, 2024

Hello there,

We're sorry to hear about your experience and understand your frustration. We take your concerns seriously and want to address them promptly. The issues you've ...

May 15, 2024

Avoid at all costs!!!!

After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify.

We signed up 2 weeks ago and have had problems from the start. We sent a ...

Proteck'd Apparel
United States
20 days using the app
Omnisend replied May 17, 2024

Hello there,

Thank you for sharing your detailed feedback. We apologize for the issues you've encountered with our app and the difficulties with syncing subscribers and ...

March 28, 2024

Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import.

For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want ...

Gootzy Gaming
United States
2 months using the app
Omnisend replied April 1, 2024

Hello there,

We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered ...

August 26, 2024

crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.

Nina's Finds
United Arab Emirates
7 days using the app
Omnisend replied August 29, 2024

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.

As communicated by our senior agent, ...

July 5, 2024

Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.

SAINT ALEXANDER
Canada
6 months using the app
Omnisend replied July 9, 2024

Hello there,

Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I ...

September 19, 2024

These emails are moving to promotions in Gmail which is having less chance of getting it recovered

Littolo House
India
About 4 hours using the app
Omnisend replied September 20, 2024

Thank you for sharing your feedback with us. We understand the issue you’re facing, and our senior support specialist has reached out via email with more details and ...

July 13, 2024

App is not working for couple of days, I can't contact with support. Very poor quality.

THE COLLAGEN CLUB
Poland
Over 1 year using the app
Omnisend replied July 15, 2024

Hello there,

Thank you for your feedback. We apologize for the inconvenience you've experienced with our app and the difficulty in reaching our support team.

We understand ...