Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

July 28, 2023

New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.

Divinely Yu
United States
About 24 hours using the app
September 5, 2022

I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.

Mexico By Hand
United States
Almost 6 years using the app
June 17, 2016

After trying a few email programs, I can honestly say we like this one the best!

Pit Bull Gear
United States
Almost 6 years using the app
Edited September 9, 2019

We needed a replacement for Mailchimp. Omnisend is a very well design product. It has excellently integration with Shopify. Getting started is very easy as it has a clearly defined process to guide one through. The various pricing scheme also makes it risk free to try and to pay a reasonable cost as you grow. Our fist campaign can be up and running in minutes. Omnisend will be part of our setup with our Shopify store. The good thing is that we can continue use Omnisend even if one day we move out of Shopify – as Shopify is getting more costly and less cost-effective.

PomeFresh
Singapore
Over 4 years using the app
November 12, 2019

So far so good. The app is pretty easy to use and I like the email layout that they already have. I also like I can see real time when future customers are on my sight and be selective to who you are planning emailing too.

No complaints.

EnoughSaid
United States
Over 4 years using the app
December 13, 2021

Very useful and the integration to Shopify makes if ideal for a quick start. Also integrated with Zapier which makes it easy to work with other service providers too

SafeTrx
Ireland
Over 4 years using the app
Edited August 14, 2019

First time user after changing from previous CRM. Really easy to use with great templates and amazing functions to better business

This Is Comb
New Zealand
Over 4 years using the app
January 31, 2023

We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!

FIRST ASCENT
United States
About 4 years using the app
September 29, 2016

Just got it set up. Love the "product picker" and creating an email is so simple and save tons of time over what we have been using. Was a little disappointed in time it took for support to get back to me. Upside is the tool is very easy to use and I had already figured out the answer by the time I heard back.
Would totally recommend.

Hf Bread Co
United States
About 4 years using the app
October 28, 2014

not bad, good tool! helps with email marketing

b20labs
United States
About 4 years using the app