Reviews (6,048)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

December 16, 2015

I started to use Soundest a while ago. I thought that it is just another Saas - I will have to figure out the ins and outs myself. Well, not with these guys. The team, and Paulis in particular pays personal attention to customers - and trust me, I am no ease case :) They are doing what they are preaching with this software - service is at the core of their existence. I think I will move all my e-mail acitivities to this platform. Thanks guys! I.H.

Helia Online
Hungary
6 months using the app
March 5, 2019

Great customer service. Company rep Katherine was very nice, patient and knowledgeable. Recommended.

Lena's Kids Boutique
United States
6 months using the app
April 20, 2020

This app is extremely easy to use and very convenient app. I definitely recommend to any and everyone

J & L Willis
United States
6 months using the app
March 27, 2023

Thanks to Salma for the great and fast tech support provided, she sent me a video explaining exactly what I needed.

Mugzi
Canada
6 months using the app
June 1, 2016

Very effective in running email campaigns and collecting data about their effectiveness

Feisty Gurl
United States
6 months using the app
July 3, 2023

Easy to use interface with a very helpful customer service team. Salma helped me get the help I need within minutes and was very helpful with her instructions. Omnisend Support Team usually replies chats very quickly and provide a step-by-step instruction guide.

Good job Salma!

Andatech
Australia
6 months using the app
December 29, 2022

Great customer service. The chat feature in the app is really helpful. Their team response really fast when you have questions. I asked a question about billing and Luiz not only answered my question he also included a screen recording showing me how to make changes.

LifeToGo
United States
6 months using the app
Omnisend replied January 9, 2023

Hi there! Thank you for leaving a review, we really appreciate your feedback!

November 29, 2019

A perfect app for Shopify, easy to use and good support. The product picker helps the work of inserting products and information. Sound goods.

ilikeitalianfood
Italy
6 months using the app
June 26, 2023

i ran into some problems navigating the site so i contacted Diego who solved my questions quickly and efficiently.

Club Bombshell
Canada
6 months using the app
May 3, 2019

I used this for my email marketing for my store. Everything was easy to navigate and what I did not understand a rep was super helpful in the chat feature. Everything is laid out so nicely to understand. I like how it breaks everything down. This is actually better than MailChimp in my opinion.

Vixen Chic
United States
6 months using the app