Reviews (6,047)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

November 28, 2016

OMG!!! Awesome App!! My first time using and it was easy breezy as 1-2-3!!
I wish had taken advantage of the FREE TRAIL period which included the premium features, however the app is worth the monthly fee for the features it provides. Super user friendly, and I will be using Soudest for all of my customer service needs!!

Briticas Beauty On The Go
United States
4 months using the app
July 26, 2020

Very easy to setup! This has helped us stay up to date with so many customers. Thank you to Ominsend for making this so easy to use!

Dapper Designs
United States
4 months using the app
October 26, 2023

I switched my domain and changed my website to a new theme. I didn't know what to do with Omnisend settings. I am very grateful for Luiz' fast answers and help. It was very easy and my Omnisend works with my new website again. The best app ever! Thank you! ☺️

Radka Fashion
Germany
4 months using the app
February 13, 2023

Really useful, Great apps
our store growing significantly and fast after we using this app
the support team also always be there when u need a help!

So great!

BFFECT
Taiwan
4 months using the app
Edited August 7, 2019

So far so good, with the migrating over from mail-monkey because of the problems between Shopify and the monkey, I have found it easy to create workflows and set up the whole thing for automatic email marketing. Believe me, I'm a mechanic by trade and if I can set this stuff up, you should have no problem. It's easy and understandable and prolly worth the money you'll spend.

ST Sales
United States
4 months using the app
September 19, 2022

The free plan is above and beyond what you would expect... does more than most email services. Great customer service, as well. Very helpful :)

Forcefield
United States
4 months using the app
July 3, 2016

Great app to boost the email marketing side of the business. Very intuitive with tons of interactive features to engage the customers right from the moment they open the email! Highly recommended!

Goldsmithreserves
United States
4 months using the app
Edited April 12, 2020

So far so good. Setting up for first automated campaigns was easy and segmenting list was intuitive.

LUNA MAGIC BEAUTY
United States
4 months using the app
Edited May 17, 2023

I absolutely LOVE Omnisend. It is so intuitive, they have a large number of templates to work from, their form builders are amazing, and the customer service is elite. Truly a brand that cares about retaining its customers and continuing to improve its platform. Also, their pricing structure is much more affordable compared to other email marketing platforms. They are constantly coming out with product updates and integrations and provide valuable knowledge to the use of their program but also towards today's marketing trends. Working with customer success managers has also been a pleasure, I have not a single bad thing to say about this company or its platform! Kristen, my success manager is amazing and when I had a question about a split condition in the program, Luiz was very attentive and prompt in his answer. All around-wonderful.

Naturasil
United States
4 months using the app
Omnisend replied May 18, 2023

Hi there!

Wow! Thank you so much for your review, your feedback means the world to us!

We've put a lot of heart and soul into developing our features and integrations, so it's incredibly rewarding to know that they're hitting the mark for you. We're all about making your life easier and your business more successful, and your satisfaction is what drives us forward.

It's delighting to hear that our pricing structure resonates with you. Our goal is to provide a cost-effective solution that empowers your organization to thrive.

We are also thrilled that your experience with our CSM has been positive. Our dedicated team is here to support you every step of the way, ensuring that you make the most of our product and achieve your desired outcomes.

If you have any further suggestions or ideas, we're all ears. We're truly grateful to have you on board as a valued customer. Here's to many more successful email campaigns together!

July 18, 2016

Great app. abondoned cart checkout feature is superb. helped me gain lot of insights , planning to upgrade and continue. great job!!

Nivikas 2
India
4 months using the app