Reviews (6,028)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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OmniSend has transformed our Shopify store's email marketing. The integration is seamless, syncing data effortlessly for highly targeted campaigns. The automation is powerful, offering pre-built workflows for various customer journey stages. The drag-and-drop editor is user-friendly, and robust analytics provide valuable insights. Special kudos to Kayque, the support manager, for responsive and helpful assistance. OmniSend, with its simplicity and Kayque's support, is a must for Shopify merchants seeking a powerful email marketing solution.
Here just to write a review on Dilara, she is always so quick and responsive to my enquiries. Her help is always informative and always answers all my questions.
Hello there,
Thank you for your review! We're pleased to hear that our support team, especially Dilara, has been quick and responsive in addressing your inquiries. Providing informative assistance and ensuring all your questions are answered is our priority.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.
Hello there,
Thank you for your feedback! We're glad to hear you find the app helpful and that Dilara was able to assist you when needed.
We appreciate your kind words!
Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service.
Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP.
The pricing: confusing
They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not.
The features: rigid
If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good.
The reporting: What reporting?
Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY.
The customer service: A joke
Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information.
As a company: Disappointing
I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.
Hello!
Thank you for taking the time to share your feedback. We appreciate your input and apologize for any frustration you've experienced. We're continuously working to improve our platform, and your insights are invaluable. We understand your concerns and are actively addressing them to enhance the overall user experience. If you have any specific suggestions or questions, please feel free to reach out to our support team. We value your feedback and are committed to ensuring a positive experience for all users.
Since integrating this email marketing app into our Shopify store, we've noticed a significant improvement in keeping our customers engaged. The app is incredibly user-friendly, making it easy for our team to create effective campaigns without any hassle. The customizable templates are a big plus, allowing us to tailor our communications to match our brand perfectly. We've seen a noticeable increase in repeat customers, which speaks volumes about the effectiveness of this tool. Highly recommend for any Shopify store looking to enhance their customer relations and retention strategy!
Hello there,
Thank you for your positive feedback! We're thrilled to hear that our email marketing app has significantly improved customer engagement for your Shopify store. We're delighted to have contributed to your increased repeat customers and appreciate your recommendation to other Shopify store owners.
If you need further assistance, don't hesitate to reach out. We're here to help!
This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.
Hello there,
Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service.
We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help.
A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.
They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.
Hello,
Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service.
We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact.
We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you.
Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed.
Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance.
Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly.
Thank you for your patience and understanding as we strive to enhance our support services.
Kayque Was extremely helpful and guided me through what i needed to do, step by step!
Karine was fantastic & helped me sort out what I needed done in no time.
absolute stor, thank you Karine
Hello there,
Thank you for sharing your experience with us! We're delighted to hear that our team member provided excellent assistance. Your kind words mean a lot to us.
If there's anything else we can do to help, just let us know. We're here for you!
Great email marketing program. I've used Constant Contact for years, there is a learning curve. It takes doing and doing, like life!!!
Hello there!
Thank you for your feedback! We're thrilled to hear that you're enjoying our App. We're here to support you and ensure your continued satisfaction with our 24/7 customer support. Cheers to your success!