Reviews (2,841)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

August 25, 2024

I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!

BAESKIN
United States
8 days using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful ...

August 19, 2024

I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!

Heavens Candles
United States
1 day using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for your review! We're glad to hear that you're finding Omnisend easy to use and that it's been a great tool for your email and SMS marketing needs.

...
December 17, 2024

Very easier to navigate and customer support is quick.

UFaith Hoops
United States
3 months using the app
Omnisend replied December 19, 2024

‘Very easy’ and ‘quick’—our favorite adjectives! Thanks for the feedback, we’re glad Omnisend is working like a charm for you!

January 31, 2025

sehr hilfreich und sehr guter support! Vielen Dank!

senf-shop.com
Germany
About 1 year using the app
Omnisend replied February 3, 2025

Vielen Dank! 🎉 Your feedback means a lot to us, and we’re so glad we could help. We’re here anytime you need!

August 21, 2024

Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.

7Grains Co.
Philippines
Over 1 year using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues.

If you have any more ...

August 7, 2024

Always appreciative of the fast responses, Maria is concise and very helpful when needed!

WOGLO
United States
3 months using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Maria was able to assist you promptly and effectively.

We're always here to help whenever you need it!

September 20, 2024

Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!

GSWF
United States
About 2 months using the app
Omnisend replied September 23, 2024

Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any ...

September 24, 2024

Maravilhoso atendimento, a Maria me ajudou muito

Lackto
Brazil
Over 1 year using the app
Omnisend replied September 26, 2024

Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach ...

October 14, 2024

We gebruiken Omnisend al jaren met veel plezier en mooie resultaten. Afgelopen week had ik een probleem met mijn creditcard. Gelukkig werd ik snel geholpen door Saleh

Heel fijn contact!

Kraaltjes van Renate
Netherlands
Over 3 years using the app
Omnisend replied October 15, 2024

Bedankt voor je lieve woorden! We’re so happy to hear Omnisend has been part of your success for years—and that Saleh swooped in to save the day with your credit card issue. ...

August 8, 2024

Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!

Workshop Brewing NZ
New Zealand
Almost 2 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for the great feedback! We're thrilled to hear that you had such a positive experience with our support team.

If you need any further assistance, don ...