Reviews (2,860)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing ...

December 16, 2024

Great app and helpful support. Salma helped me a lot.

Ékszer Akció
Hungary
Over 2 years using the app
Omnisend replied December 18, 2024

Salma is too busy doing a happy dance to reply, so we’ll thank you on her behalf! 💃 Your kind words mean the world to us!

November 16, 2024

Sila helped me to fix the issue I got when I was struggling some problem on the mobile version. Very kind and wonderful Service! I will keep going to use. I recommend this app to other shop owners too!

Ecomime Shop
Australia
About 11 hours using the app
Omnisend replied November 18, 2024

Big thanks to Sila for saving the day (and your mobile version)! 😄 We’re thrilled to hear you’re sticking with us, and we appreciate the recommendation. Here’s to many more ...

November 13, 2024

I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.

SAHC
United States
About 14 hours using the app
Omnisend replied November 14, 2024

Thank you so much for the great review! We’re so glad to hear that Dilara could get you back on track quickly. 😄 We (real humans) will be here whenever you need us, ready to ...

August 21, 2024

Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.

7Grains Co.
Philippines
Over 1 year using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues.

If you have any more ...

August 7, 2024

Always appreciative of the fast responses, Maria is concise and very helpful when needed!

WOGLO
United States
3 months using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Maria was able to assist you promptly and effectively.

We're always here to help whenever you need it!

December 1, 2024

Super helpful support and quick solution from Maria!

Bozena Allison Studio
United Kingdom
8 days using the app
Omnisend replied December 3, 2024

Thanks for the awesome review! 😊 Maria will be thrilled to hear she made such a quick impact. We’re always here to help—and Maria’s definitely one of our speed champions! 🏆

March 31, 2025

Easy to create an account.

Raul E New York
United States
25 minutes using the app
Omnisend replied April 2, 2025

That’s what we like to hear — easy from the very first click! 🙌 Thanks for sharing!

September 20, 2024

Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!

GSWF
United States
About 2 months using the app
Omnisend replied September 23, 2024

Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any ...

September 24, 2024

Maravilhoso atendimento, a Maria me ajudou muito

Lackto
Brazil
Over 1 year using the app
Omnisend replied September 26, 2024

Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach ...

August 8, 2024

Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!

Workshop Brewing NZ
New Zealand
Almost 2 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for the great feedback! We're thrilled to hear that you had such a positive experience with our support team.

If you need any further assistance, don ...