Reviews (6,030)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme.
De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.
Bonjour,
Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes.
Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
Omnisend is amazing and I will never use anyone else! I had a quick question and Karine took care of everything! Keep the YouTube videos coming also!
Hello there,
Thank you for your enthusiastic review! We're thrilled to hear that you're loving Omnisend and appreciate Karine's prompt assistance. We're glad you enjoy our YouTube videos and will keep them coming.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account and the circumstances surrounding your campaign, it appears that in addition to the high bounce rate of your contacts, the spam rate has also exceeded the tolerated rate, which is 0.1%.
While the cleaning list feature helped filter out risky contacts that could bounce, the spam rate could only be addressed by unsubscribing lapsed email subscribers. This was the second step of the solution provided by our team to ensure a clean list that doesn't harm your sending reputation. To facilitate this process for you, we have created a segment in your account specifically for lapsed email subscribers. You simply need to access it and unsubscribe all contacts within it. Once you've completed this step, we will be more than happy to restore your sending ability.
Our senior support representative has reached out to you with additional information on this matter. Please respond to them in the chat to get your account unpaused.
We appreciate your understanding and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!
Kayque was helpful and fast
Hello there,
Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive.
If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
Luiz was so helpful- I genuinely did not really know what I was doing, but with their help was able to successfully set up the DNS stuff and email that I was requiring! Very helpful and patient with me!
Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app
Hello there,
Thank you for your feedback! We're glad to hear that you found everything clear and easy to use. We value the assistance of our team members, and it's great to know that Baarath was able to help you effectively. Your recommendation means a lot to us!
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to assist you!
Omnisend's accountability and customer service is lost to me as of recent, as trying to update my name servers led to another user taking over my account. Despite being repeatedly told that they would resolve the issue within 24-48 hours, I have not received any assistance in 6 days, preventing me from sending critical emails and impacting my livelihood. Unfortunately, tech support has been unhelpful and failed to follow up on their promises. Omnisend used to provide excellent service, but currently, I am left without a solution.
Hello there!
We sincerely apologize for any inconvenience you've experienced with Omnisend and greatly appreciate your patience during this challenging time. We understand the critical nature of your situation and regret that you've had to navigate through such a circumstance.
We want to clarify that the 24-48 hour timeframe is an estimated response time for our Tech Support team to provide insights, ask additional questions, or offer solutions. Please note that the resolution time may vary based on the complexity of the issue. Despite this, we are committed to addressing inquiries promptly and regret any confusion surrounding this matter.
It's crucial to emphasize that the domain records authentication issue is unrelated to another user taking over your account. We value your patience and cooperation in swiftly resolving this matter. We're pleased to see that our support team guided you through steps to address the issue of another user taking over your account.
We're also delighted to confirm that your domain records issue and concerns about excessive contacts have been successfully resolved!
Your feedback is highly valuable to us, and we take it seriously. We are actively working to enhance our communication and support processes to prevent similar issues in the future.
Once again, we apologize for any inconvenience caused and sincerely appreciate your understanding. If you have any further concerns or require additional assistance, please don't hesitate to reach out to our support team. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Thank you for bringing this to our attention!
It is very easy to work with, lots of functions, amazing fast customer support, and their free package gives lots of value <3
Muy buena App, fácil y rápida, y super intuitiva
Hello there,
Thank you for your review! We're delighted to hear that you find the app to be good, easy to use, fast, and intuitive. We appreciate your feedback and are here to continue providing a positive experience.
If you need any further assistance, please don't hesitate to reach out. ¡Gracias por elegir Omnisend!