Reviews (6,018)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.
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Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps.
But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market?
Here is my honest feedback.
Before asking others to switch, at least learn what is actually important for the customers - review feeds, google rich snippets, google product ratings, google seller ratings and so on.
You simply have an email servers that send to collect feedback. That's it.
Oh, an display the feedback too :D
I really hope you didn't able to get more customers confused with your sh*t as the damage your app can cause may take months to recover.
Hello there,
Thank you for your feedback. We apologize for any dissatisfaction you've experienced with our "Reviews" feature. Your input is invaluable, and we're working to improve our services to better meet your needs. A senior representative will reach out to you via email to address your concerns further.
We appreciate your patience and understanding.
OmniSend has transformed our Shopify store's email marketing. The integration is seamless, syncing data effortlessly for highly targeted campaigns. The automation is powerful, offering pre-built workflows for various customer journey stages. The drag-and-drop editor is user-friendly, and robust analytics provide valuable insights. Special kudos to Kayque, the support manager, for responsive and helpful assistance. OmniSend, with its simplicity and Kayque's support, is a must for Shopify merchants seeking a powerful email marketing solution.
It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.
Hello there,
Thank you for your feedback! We're glad to hear that you find Omnisend functional for beginners and that our customer support works well. We appreciate your suggestions for a built-in survey feature within emails and more advanced design options. Your input helps us improve.
If you have any more questions or need assistance, please feel free to reach out. We're here to help!
Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service.
Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP.
The pricing: confusing
They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not.
The features: rigid
If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good.
The reporting: What reporting?
Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY.
The customer service: A joke
Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information.
As a company: Disappointing
I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.
Hello!
Thank you for taking the time to share your feedback. We appreciate your input and apologize for any frustration you've experienced. We're continuously working to improve our platform, and your insights are invaluable. We understand your concerns and are actively addressing them to enhance the overall user experience. If you have any specific suggestions or questions, please feel free to reach out to our support team. We value your feedback and are committed to ensuring a positive experience for all users.
Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app
Hello there,
Thank you for your feedback! We're glad to hear that you found everything clear and easy to use. We value the assistance of our team members, and it's great to know that Baarath was able to help you effectively. Your recommendation means a lot to us!
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to assist you!
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
Kayque Was extremely helpful and guided me through what i needed to do, step by step!
HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account and the circumstances surrounding your campaign, it appears that in addition to the high bounce rate of your contacts, the spam rate has also exceeded the tolerated rate, which is 0.1%.
While the cleaning list feature helped filter out risky contacts that could bounce, the spam rate could only be addressed by unsubscribing lapsed email subscribers. This was the second step of the solution provided by our team to ensure a clean list that doesn't harm your sending reputation. To facilitate this process for you, we have created a segment in your account specifically for lapsed email subscribers. You simply need to access it and unsubscribe all contacts within it. Once you've completed this step, we will be more than happy to restore your sending ability.
Our senior support representative has reached out to you with additional information on this matter. Please respond to them in the chat to get your account unpaused.
We appreciate your understanding and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!
Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol
Hello there,
Thank you for your review! We're delighted to hear that you found our service detailed and easy to understand, even as a complete newbie. It's great to know that Kayque provided excellent assistance.
If you have any more questions or need further help, we'll be here in the chats. Looking forward to assisting you again!
Just used support for the first time and was amazed by how quickly I got an answer and how objective and to the point Baarath was.
He immediatelly understood my problem, gave me the right advice and in no time my questions were answered an I was good to go. I needed help to get my domain signed with Omnisend and got it done in less than 15 minutes with Baarath's help.