Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

February 1, 2024

Customer service was super helpful and got my problem corrected quickly! Thank you!!

Landon Tate Boutique
United States
Almost 2 years using the app
May 21, 2024

Great APP so far. Has been wonderful and a lot more to learn.

Live Ledge
United States
About 1 year using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you're enjoying the app so far and finding it wonderful. There's always more to explore and learn, and we're here to support you every step of the way.

If you have any questions or need further assistance, feel free to reach out.

August 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Epiphany Apparel
Australia
2 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money.

If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!

February 12, 2024

I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.

NEVE WELLNESS
United Kingdom
8 months using the app
April 17, 2024

I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.

FNTCASE OFFICIAL
United States
About 1 year using the app
Omnisend replied April 22, 2024

Hello there,

Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features.
If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

January 19, 2024

Great app and great support team. I just finished chatting with Salma who was very very helpful, professional and polite. Highly recommend!

The Greek Art Company
Qatar
Almost 3 years using the app
March 20, 2024

Beran was super helpful with the problem I had and the automations part is awesome!

MAB Lash
United States
11 months using the app
January 30, 2024

Beran was very kind and helpful and my problem was solved super fast! Thank you very much! This app is very very useful.

アンジェラックスオンライン
Japan
Over 1 year using the app
February 4, 2024

The availability of the customer service department is one of a kind. We have found the app to be very user-friendly, insightful, and fun to use. I highly recommend growing businesses to explore Omnisend and it's impact on your marketing efforts.

Beyond The Barr
United States
7 months using the app
January 30, 2024

Thank you Baren for the help and support! You got my needs taken care of very quickly!

RockinRoyalty
United States
Almost 3 years using the app