Reviews (6,052)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

Edited September 6, 2019

Omnisend is intuitive and easy to set up to get your email marketing going. For beginners, it offers a lot of out-of-the-box functionality for email streams that are critical to keep your customers engaged and loyal. I love it for that.

The tool has awesome features like the product picker to help you showcase products in your emails. In my humble opinion, it could use some UI improvement to make it easier to select more than 1 product at a time. That part is too manual, I think, which discourages me from using it often. It's also not intuitive. I give their product picker 3.5-4 stars.

They integrate with popular apps, none of which I use, unfortunately. I know they are expanding their integration portfolio and for that I'm happy. So I give integrations 4 stars.

Their customer service is outstanding. They get 5 stars. They're quick to respond and very receptive to feedback on how and where to improve the product to keep clients satisfied. It's apparent they tie their customer's success with their success, and I like that.

Overall, I give Omnisend 4.5 stars. So I'm rounding up to 5 because 4.5 stars is not an option.

LaliSimone
United States
3 months using the app
July 20, 2014

It's a solid app that makes marketing a much more enjoyable experience. Great work.. keep it up!

Initiative Gaming
United States
3 months using the app
May 26, 2018

Very easy to use and preview before sending anything to customers.

Joyful Buys
United States
3 months using the app
December 14, 2023

I have a newer shop, but Omnisend was one of the first apps that I added to my store and it has been incredible. The selection of automation they have is incredible, but nowhere near as good as their support team. They are so fast to respond, always available and have been extremely helpful with every question I have had. There hasn't been a single question left unanswered. Huge thanks to everyone on their support team that has helped me, Sanya, Dilara, Diego and Deniz! All amazing and went above and beyond. Grateful to have this tool to assist my business.

Taty's Table
United States
3 months using the app
February 5, 2023

Andres was amazing and replied so quickly as i was having a hard time navigating the site. Super helpful, and kind! Definitely recommend this app even more now with the great customer service I received!

FluffyBunConfections
United States
3 months using the app
April 10, 2023

Karine answered my questions quickly as I was playing around with the app. Haven't used it for my business yet, but for now it is definitely the best one I have tried.

antopo.ca
Canada
3 months using the app
February 4, 2021

Omnisend's video and written support is solid. Omnisend's responsiveness to questions has been excellent.

Lively Bottle
United States
3 months using the app
April 17, 2018

muy buena, la recomiendo, version español

Papposshoes Com
Colombia
3 months using the app
November 2, 2014

Just installed and it's so easy to use. Can't wait for the sales to come in. Thanks.

Nancy Stroop Designs
Australia
3 months using the app
May 23, 2019

I really love this app. Super easy to use and good descriptions on making different campaigns. It will be fun to see how the results will be

TopDivine
Sweden
3 months using the app