Reviews (6,052)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.
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Super happy with the results we've gotten using Omnisend. The support has also been fantastic, whenever we have had a question or needed assistance with anything we've always received a solution quickly. Would definitely recommend.
Great app very user friendly recommend 100%
AMAZING this app is great I love it and it all so easy to use great tool forreal shopify is the best
I didn't like it at first but once I understood how they approach the whole system of emailing They Earned The 5 Stars. Special Thanks to Baarath for helping a ton you're Patience is a gift I'm Grateful.
I had some initial trouble getting started with Soundest but customer service fixed the situation. Now I am very pleased with the service I'm receiving. The metrics are great and you can't beat the price for all the features.
-Brett
theprettytree.com
Good app! Does a little more than others.
Great app, does exactly what it should. Support is available within minutes via live chat. Maria helped me immediately and solved my problem within a few steps.
This app is amazing!! I recommend it to anyone. So quick and easy to learn!!! It’s as easy as reading
I do not like using instant message or emailing to support folks. I have always preferred speaking live to a human. Julie -of Omnisend not only made my I.M. experience easy, she took the time to understand my specific request, and had easy to follow solutions for me! Thank you from a Baby Boomer!
L-Atlanta, GA
Terrible experience with their bad service. They keep changing the agents when you have a question or issue with your account. And they are not trying to help or understanding your situation. I got a technical issue of sending email campaigns with all broken product images, they solved it after a couple of days without noticing me. I only found out myself. After talking to them, they did not explain what was happening and offered a 20% off discount to compensate. But the funny part is the 20% discount overwrote my existing 30% off discount applied on my account??? And nobody gives a good reason for it or was able to switch it back! Feeling so disappointed with the bad service and surprised by their way of dealing issue. Thinking of changing to another email marketing app.
Hello there, and thank you for taking the time to submit a review!
We apologize for not being able to get back to you sooner on the matter. Please keep in mind that even though we provide support 24/7, it can be difficult to have the same agent handle each request, thus as soon as the agent is no longer available, other agents step in and strive to tend to our customers as best as possible.
We understand how frustrating it can be to encounter such an issue, especially after investing time in creating your emails. Unfortunately such problem was encountered with Shopify but was addressed and tended to in a prompt manner.
As for the discount, your previous 30% off discount expired previously on September 2023 and between downgrading and upgrading your account such discounts tend to be automatically removed as discounts are tied to subscriptions and not accounts.
We see that our billing team re-added the previous discount you had upon reaching out to our team.
If you should need any further assistance, do not hesitate to reach out at support@omnisend.com, and our team will be more than happy to be of assistance.
Have a great day!