Reviews (6,018)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.
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I have installed omnisend, Karine has helped me a lot in the whole configuration process, she knows what she is doing and what the problem is, I have done everything the first time. thanks a lot to Karine
Très rapide pour répondre et surtout efficace.
Merci beaucoup! We’re glad our support team was quick and got the job done. If we ever break any speed limits, just give us a shout! 🚀 Always here to help!
Omnisend support is quick and helpful! Agustin was able answer my question with no problem. Thank you!
Just experience another great experience with Omnisend customer support (4 months later). Kaygue was very patient with me, answered all my questions and provided additional resources.
I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.
Hello there,
Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features.
If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
Beran gave very insightful information on how to translate my workflow into another language. My business just started with Omnisend and we are happy with the app
Hello there,
Thank you for sharing your positive feedback! We're delighted to hear that Beran provided insightful guidance for translating your workflow into another language. It's great to know that your experience with Omnisend has been satisfactory as you embark on your business journey.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
The worst app I ever deal with I been trying for the last 10 days to get support or anything all what I got is nothing
They charge me 718 to use sms services and they send me email that I can’t use the sms service and they refuse to refund me
They charge me every month 988$ witch is Mailchimp charge only 400 $ for 1.2m email
Still till now no support no money back and also they charge me for the last 4 month 160 extra for sms that I couldn’t use
I WILL SUBMIT THE CONVERSATION BETWWEN US SO YOU CAN BE AWARE THERES NO COUSTOMER SUPPORT HERE
Hello there!
We appreciate your patience and sincerely apologize for the challenges you've faced. We understand the importance of reliable support and are committed to resolving any issue you might have promptly. We've reviewed your case, and it seems there might be some confusion regarding the SMS service and its compatibility with the content being sent.
Regarding the SMS service, it appears that there might be issues beyond our control, such as the content being blocked by operators due to its nature. We recommend reviewing the content to ensure it complies with regulations to avoid such problems in the future.
As for the charges, we acknowledge your concerns about the pricing discrepancy. We would like to clarify that the upgrade to the Pro plan incurs a prorated charge, and we have initiated a refund of $718 for the SMS service that couldn't be utilized. Please check your account for the refund, it should have arrived by now.
In terms of ongoing support, we are taking steps to improve our customer service and ensure you have a more positive experience in the future. We appreciate your feedback and value your business. If there are any further concerns or if you have additional questions, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention, and we look forward to resolving any remaining issues promptly.
Our Support representative has reached out to you with more details on the matter.
Easy to use and a much more affordable option than some of the others I looked at. Their help chat is top notch.
Customer service was super helpful and got my problem corrected quickly! Thank you!!
Baarath my omnisend support consulter set me up really fast and was really helpful and was understanding 5/5
Hello there,
Thank you for your review! We're delighted to hear that Baarath provided you with fast, helpful, and understanding support. We appreciate your 5/5 rating and are glad to have assisted you effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Sanya was the greatest customer service experience I have ever had. Even through me wanting to give up on my problem, she stuck it through and really helped me out. Something that takes days for other people having to go through shopify support etc.. Sanya helped me solve in 5 minutes, EVEN LESS!! thank you so much Sanya!