Reviews (2,841)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

July 24, 2024

Great support! Showed me exactly what was needed.

urbancalmcoffee.ca
Canada
About 2 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that you received great support and found exactly what you needed.

If you have any more questions or need further ...

November 3, 2024

Maria communicated really well and was very helpful, Appreciate her efforts

Skueezy
Pakistan
1 day using the app
Omnisend replied November 5, 2024

Thanks for the kind words! Maria’s effort to make things smooth and easy is truly appreciated, and we love seeing that recognized. She’ll be thrilled to hear your feedback!

August 1, 2024

Always amazing service and a great platform

Mrs Edgar
Australia
Over 3 years using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and ...

October 23, 2024

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.

Ama Spring
Spain
2 days using the app
Omnisend replied October 24, 2024

Thank you for the kind words! We’re glad to hear that Kayque was quick to help you out, like a coffee on a Monday morning, sometimes you just need that boost! If you need ...

October 18, 2024

Great platform and customer service!

Little Nature Lover
United States
About 4 years using the app
Omnisend replied October 21, 2024

Thank you so much for your kind words! 🌟 We’re thrilled to hear you’re enjoying our platform and service. If you have any questions or need assistance, just give us a shout, ...

September 10, 2024

Baarath was quick to help and so nice! Thank you for fast reply :)

Monipa
Lithuania
About 1 year using the app
Omnisend replied September 16, 2024

Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks ...

August 5, 2024

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Rondelle Designs
Australia
About 1 hour using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you ...

June 21, 2024

Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol

Our Creativity Spot
United States
About 18 hours using the app
Omnisend replied June 24, 2024

Hello there,

Thank you for your review! We're delighted to hear that you found our service detailed and easy to understand, even as a complete newbie. It's great to know ...

December 22, 2024

Johnny is awesome! best customer support ever!

RaveBeetle
United States
9 days using the app
Omnisend replied December 24, 2024

Awesome meets awesome! Johnny’s thrilled to hear this, and we’re all beaming with pride. Thanks for making our day! 😊

August 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Epiphany Apparel
Australia
2 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's ...