Reviews (6,052)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

November 1, 2017

Great addition to my new store. The numerous email templates and the excellent descriptive outlines made my marketing easier then ever imagined. Thanks,
Weed-Do

Weed Do
United States
2 months using the app
October 17, 2020

La migliore app di Marketing per Shopify, ricca di funzioni e statistiche, facile da usare e con una incredibile assistenza tecnica. Davvero niente di meglio in giro.

Eternal Parquet
Italy
2 months using the app
Edited March 23, 2020

I created and sent my first email campaign in about 2 hours. Very easy to use, well-designed and required no instruction. Totally intuitive. I love that I can import products directly from my Shopify inventory. Now let's see if it creates some sales!!

Canada Drone
Canada
2 months using the app
April 10, 2015

The easiest Email Marketing Solution available for small businesses!
Best part is Its Free!! Keep up the good work guys!

Regards,
Team Fever21.in

Fever 21
India
2 months using the app
July 29, 2020

Omnisend is an amazingly powerful system. It took me a while to understand how to use all the facilities, but I'm very pleased I persisted. Their help was super-fast and clear to follow. Now I've setup the automation of emails it save me hours of work and brings in extra orders on its own.

I love the way different emails are sent depending on customer conditions - like UK customers get a different letter to US customers. And new customers a different letter to old customers. Also, the discount vouchers on emails are great, bringing in extra orders automatically - and fast to setup up as the system automatically generates the codes & expiry dates.

Overall, I love Omnisend and the detailed stats it gives from mailings. I spent a long time looking at all the Shopify apps (so many!), and are pleased I choose Omnisend for my email marketing.

MrBead

MrBead
Hong Kong SAR
2 months using the app
September 22, 2020

best app i love it. it is doing my work automatically . i can consume my more time. and it is very fast and easy to use. my friend tell me about this app to download and this is worth it for me

Askmemart
India
2 months using the app
April 15, 2019

After watching a short video it only took minutes to import my list from Mail Chimp. I watched another short video and was able to easily segment my list and now in the process of creating a pop up which looks very simple. I was expecting a nightmare but its truly been a pleasurable experience. I don't usually write reviews especially this long! Guess what? As I was creating my pop up, Omnisend's pop up popped up and here I am taking my time to write a review. It works!

Shock Coffee
United States
2 months using the app
May 23, 2018

This app has alot of functionality even on the free option.

Order Balance Ez
United States
2 months using the app
Edited April 10, 2020

I use this app to build traffic to all my product , this amazing app is a muss for product to sale,

Geargap
Canada
2 months using the app
January 18, 2024

ive used omnisend for years.. had to take a pause because of my illness.. just to come back and find theyve deleted EVERYTHING.. i worked over 10 years to build that list.. and they cant even show some emphaty.. dont trust this company with your lifes work.
also they said theyve sent multiple warning emails.. i checked, doublechecked.. triplechecked.. no emails at all, last email is from support. so if you dont use the account for 6 months.. whatever happens.. all your hard work will be deleted. ILL NEVER COME BACK YOU RUINED MY LIFE. and not having a backup is even worse for a company like yours, that i spent a lot of money on.

PhoneJunkie
Netherlands
About 5 years using the app
Omnisend replied January 29, 2024

Hello there!

Thank you for sharing your experience with Omnisend.

After reviewing our system logs, it appears that the intended notifications were indeed sent out as part of our standard process to the inbox you provided us with on May 27th, 2021, June 6th, 2021, and June 9th, 2021. We understand the frustration this might have caused and appreciate your openness in discussing the matter.

We understand the immense effort and time you've invested in building your list over the past 10 years, and we genuinely regret any inconvenience this has caused.

If you have additional concerns or specific issues you'd like us to address, please don't hesitate to reach out at support@omnsiend.com. We are here to assist you and are dedicated to resolving any outstanding matters to the best of our ability.