Reviews (6,052)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.
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Great app. Been using this on other webshops as well with great success! Let's you easily build email campaings in a few minutes to reach out to your customer base. Paid plans are accessible and reasonable
This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.
Hi Daria, thank you for your valuable review. Apologies for not the best support experience, let us turn things around for you! We have reviewed your conversations and seems that you are struggling a little with the cross-sell automation. You are right, there is a way to have it function retrospectively, our team leader Katherine will reach out and guide you through.
One of the best and cost effective app! Three cheers to the team :)
I have just used this for the first time, nice and easy to use, and was glad to learn that sending with omnisend with a domain email is best for getting through to your customer, hope to see a good open and received rate
We love Omnisend. Automations are a piece of cake and the data is to understand. Would highly recommend
We have been working with Josh, Sadie, and I had Marija from support help me today. Everyone has been super friendly and helpful. We are really enjoying our new partnership with Omnisend. Thank you all!
My definition of a good app is one that is simple for users, has quality content, and makes your life easier. This does all of the above, and more. Very pleased thus far!
This app is just amazing. I was looking for something that could include all my email subscribers in one place and to be honest, using this app is very easy.
Careful when useing Omnisend Facebook Custom Audiences !!! Somehow the connection betwen Omnisend and your Facebook Ads Account suddently gets deleted every few weeks. Like this you will end up with facebook eating up your daily budget for some advertising campaigns not targeting the audiences you created via Omnisend. You will not notice that the integration is not working and you don't get any notification about this error. Imagine how much money you can waste if you don't notice this. It happened now for more than 3 times over the last few months. Also every time this conection gets deleted you will need to recreate your facebook audiences which is also time consumeing.
I wrote Omnisend 3 times about this and still no fix !
Hello there,
Thank you for sharing your feedback and bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with the Facebook Custom Audiences integration.
We have checked our records and do not see any open tickets related to this specific issue. A senior representative has reached out to you to get more details and understand the situation better. Please respond to their email at your earliest convenience so we can work towards a resolution.
We appreciate your patience and cooperation as we address this matter. If you have any further concerns or need additional assistance, please feel free to reach out to us.
Maria was super helpful when I asked her how to segment my audience. She realized a missing feature and added it as soon as possible. Thank you so much for your quick responses and easy-to-understand instructions.