Reviews (6,052)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

Edited March 15, 2017

Really nice app. It helped me bigtime by saving my time creating welcome e-mails and abandoned cart emails. Thank you guys!

But, it is unclear how to contact support. Only support I seem to get is FAQ, but there aren't the answers I need.

Scredshoes
Latvia
2 months using the app
August 16, 2018

wonderful App. You can design your own messages

Gruftique
Germany
2 months using the app
January 9, 2024

Very responsive support team. Quick turnaround from both Baarath and Didem producing solid outcomes and meaningful answers. Easy to work with as an organisation.

SKNtech
Australia
2 months using the app
May 25, 2020

Amazing support. Amazing content. They are fast and really attantive. I really really recommend working with omnisend!

Zaugen
Türkiye
2 months using the app
September 5, 2016

Very helpful and great app to help me with my business!

-AiCandybling.com

Ai Candy Bling
United States
2 months using the app
April 28, 2023

I am new to Omnisend and transitioning from a few other apps- this can be an overwhelming task especially in the middle of busy season. Marketing is daunting on it's own for small business owners and I had QUESTIONS! Kamilia was patient, kind and answered everything in detail while providing more than i asked for. The app itself seems to be well designed and I look forward to exploring it more. So far so good, top notch customer service is something that I look for because sometimes you just need a person to help, not a bot.

Andra
United States
2 months using the app
November 21, 2021

Easy to use, fast and quick to customize, so far really good, will revisit later in case I find any issues. Thank you guys!

MicroDOT Dealers
United States
2 months using the app
November 21, 2021

Love it, it is now installed in two of my stores, easy to customize, love it, something that my store needed for a while. Thank you guys!

Micro DOT Helmet Co
United States
2 months using the app
June 2, 2018

good so far. need to see what it can really do for me

Roulette Spin
New Zealand
2 months using the app
January 25, 2018

Great tool! Makes a lot sense to use it for your shopify store!

The Cheap Watch Store
Austria
2 months using the app