Reviews (2,722)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, including a no-code, drag-and-drop email builder and seamless e-commerce integration. They praise the responsive customer support and value the professional, customizable templates and robust automation tools that boost customer engagement and sales. The analytics are clear and helpful, and the SMS marketing feature is noted for effective direct customer engagement. Educational resources further enhance the user experience.
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They have an efficient help/support team, who really try not to leaving you hanging and waiting. They do make a real effort to resolve it. Thanks Omnisend.
Thanks for the thoughtful feedback! It's important to us that no one feels left waiting, and we’re so glad our team could provide the support you needed. We're just a message away whenever you need help!
Has a fair amount of email features for a relatively low price. Their support via email has been great too and very helpful on the occassion I need them.
Thank you for the kind words! We're so glad you're finding Omnisend packed with features at a fair price. And we love hearing that our email support has been there for you when it mattered. We’re always here if you need us!
Baka has been very delightful and helpful in assisting me in checking that I'm all good as I got confused after receiving the email from Omnisend that my app wasn't working well due to the banner on my webstore.
Thank you so much for the kind words! We’re thrilled to hear that Baka was able to help clarify things and make sure everything was running smoothly. Confusion happens, but having someone patient and helpful by your side makes all the difference — and we’re so glad Baka could be that for you. We'll be sure to pass along your feedback — it's going to make their day!
Highly recommend Omnisend, I love the beautiful templates and the ease of use of their automation, very user friendly. i have to note that the customer service is amazing as well, Marie has helped me on numerous occasions.
Beautiful templates, effortless automations, and support that shows up right when you need it? Sounds like we’re doing something right! 😄 We’re thrilled Omnisend is hitting the mark for you — and your recommendation just made our day. Thanks for being part of the ride!
This app is user-friendly and highly effective for boosting engagement.
I want to especially thank Candice for her outstanding assistance. She was knowledgeable, responsive, and made the setup process a breeze. Her support helped me maximize the platform's features. I've seen a noticeable improvement in my email campaigns.
We’re so happy to hear that Omnisend is helping boost your engagement and making your email campaigns more effective! 🚀 It’s great to know the setup process went smoothly and that you’re making the most of the platform’s features. Thanks for sharing your experience — we’re excited to see what you achieve next!
This App is easy to use & has a lot of different options.
We have used it for about 4 years with great sale results.
Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!
Abusive Account Suspension & Stolen Credit – Avoid at All Costs
I topped up my Omnisend account with $400 solely to use their SMS order confirmation feature. After using only $200, they suspended my account without warning or justification and now refuse to refund the remaining $200.
This is not just unprofessional – it’s outright theft. No response, no transparency, no accountability. I trusted this app because it was listed in the Shopify ecosystem, but clearly, Omnisend operates with zero integrity.
Shopify should take action against this kind of abuse.
Stay away – there are far better and more ethical alternatives.
We’re sorry to hear about your experience. While we understand your frustration, please know that your account was suspended following a violation of our Terms of Use, which all users agree to upon registration.
As per those terms, accounts suspended for violations are not eligible for refunds, including any unused credits. We take platform integrity seriously and apply these policies consistently to protect all users.
If you have any remaining questions, feel free to reach out to our support team directly.
A terrific and very intuitive platform that helps me reach my subscribers as and how, and when I need to. I'm really enjoying the ease of use and all the various layouts, design features and click'n'drag options. Very very happy!
Thank you for the awesome review! 😊 We're glad to hear the platform makes connecting with your subscribers so seamless. It’s great that the intuitive design and flexible features are working well for you!
Omnisend is constantly growing, and thanks to the amazing customer support team, our platforms can grow as well Beran, Salma & others are always of great help!
We love hearing this — thank you so much! ✨ It means a lot to know that our support team, including Beran, Salma & the rest of the crew, has been able to help you grow alongside us. We’ll be sure to pass along the kind words! 🚀
We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-)
Accidentally deleting a huge part of your email contacts? 😱 Talk about a heart-stopping moment! We’re so relieved we could help recover them — and Chaymae will be thrilled to know she made a difference! Huge thanks for your kind words, and here’s to smooth sailing (and fewer accidental deletes) from here on out!